10 days and no product yet :(

rishimodi1 · #1 10-27-2007, 03:10 AM

I paid to vbseo 10 days back and has still not received my download link. Its sad but I wrote to them 10 times and no one bothered to reply. Also I was asked to give them user name and kept giving them, still no reply. today i was aksed to create new user id, lets see if I get my product today or I'm suring opening dispute at paypal. REally surprising service, I'm just getting worried about after sales support.

regards

Ace Shattock · #2 10-27-2007, 06:54 AM

Hi Rishi,

I am sorry to hear of this frustration.

Please PM me your forum URL and paypal transaction ID and I will look into it.

rishimodi1 · #3 10-27-2007, 07:15 AM

I think this is 5th time I'm sending details.

I've paypal email pasted below.

Dear Kush Infosys Pvt. Ltd.,

This email confirms that you have paid Crawlability, Inc. (sales@crawlability.com) $149.00 USD using PayPal.

PayPal Shopping Cart Contents
Item Name:<IMG height=5 alt="" width=1 border=0>vBSEO SEO PluginItem Options:<IMG height=5 alt="" width=1 border=0>Exact Forum URL where vBSEO will be installed: http://www.interweb.in/forums
Email Address: modirishi@gmail.com<IMG height=10 alt="" width=1 border=0>Quantity:<IMG height=5 alt="" width=1 border=0>1<IMG height=10 alt="" width=1 border=0> Total:<IMG height=5 alt="" width=1 border=0>$149.00 USD<IMG height=10 alt="" width=1 border=0><IMG height=1 alt="" width=110 border=0><IMG height=1 alt="" width=5 border=0><IMG height=1 alt="" width=1 border=0>
Cart Subtotal:<IMG height=5 alt="" width=1 border=0>$149.00 USDSales Tax:<IMG height=5 alt="" width=1 border=0>Cart Total:<IMG height=5 alt="" width=1 border=0>$149.00 USD<IMG height=1 alt="" width=110 border=0><IMG height=1 alt="" width=5 border=0><IMG height=1 alt="" width=1 border=0>
Payment Details
Transaction ID:<IMG height=5 alt="" width=1 border=0>6GM53968Y74438849Item Price:<IMG height=5 alt="" width=1 border=0>$149.00 USDTotal:<IMG height=5 alt="" width=1 border=0>$149.00 USDBuyer:<IMG height=5 alt="" width=1 border=0>Kush Infosys Pvt. Ltd.

Ace Shattock · #4 10-27-2007, 07:38 AM

I will have this investigated. Please hold tight.

Keith Cohen · #5 10-27-2007, 09:44 AM

Do you have another username registered here on vbseo.com possibly?

Joe Ward · #6 10-27-2007, 12:48 PM

I believe your order may have been accidentally assigned to the wrong user account.

This has been corrected. You have been sent your activation email. You can now access vBSEO via your downloads page:
http://www.vbseo.com/downloads/

Apologies for the inconvenience you experienced.

rishimodi1 · #7 10-28-2007, 12:29 AM

Thankyou very much and I'll get back to you once I check it.

Regards

rishimodi1 · #8 10-30-2007, 04:02 AM

I got the software but I don't think its working.

Firstly it aks for some license key which I'm not been given.

Also see what I get when I click on http://forums.interweb.in/vbseocp.php

Can somebody install it for me, you can charge me extra but I dont' think I'm willing to spend any further time on this stuff. God I never thought its going to be so complicated. Also before posting to the thread I wrote you guys email and I did not get any reponse.

Ace Shattock · #9 10-30-2007, 05:23 AM

Hi Rishi,

When uploading the files, did you force the upload in BINARY mode? To find out how to do this, consult your FTP client's Help file.

If re-uploading the files in BINARY mode doesn't solve the issue, please try to re-download the package. Sometimes, connection issues can cause downloads themselves to be corrupt. A fresh download should solve this.

Regarding the license key, this is automatically retrieved from our system when you visit vbseocp.php. Were you able to access vbseocp.php sucessfully at any time?

Ace Shattock · #10 10-30-2007, 05:25 AM

Also, your license is assigned to interweb.in.

If you would like it changed to forums.interweb.in, you just need to submit a Support Ticket to request this.

rishimodi1 · #11 11-06-2007, 12:46 PM

Thanks for the help.