VBSEO license problem

Hello VBSEO.
please i have problem explained bellow in this ticket which i sent today at Mon, 5th Oct 2009 4:20 am your server time, and i sent it also by email,
please help me to solve this urgent requist.


Dear VBSEO support team.

We are a big company using alot of vBulletin forums and we have deployed VBSEO on some of our forums and we are looking to deploy it on the others, but yesterday i downloaded the VBSEO from the our registered account and it was working fine and the license number was in green.
After I finished my settings and going to launch the product today I found that the license is (Unreg), why this happened while my license renew is in March 17, 2010 and my site Status is Open.

site URL : http://musahim.maktoob.com/
VBSEO account username : maktoobforums
orderid : 3832535742

I`am looking to hear from you as soon as possible because its urgent for our site.

Yours sincerely.
Meteb A. AL-Nueimat.

Responded your ticket. This happens because on every version change vBSEO assigns a new license key to your domain some servers are blocking license key retrieval during installation/upgrade process.

so, can you tell me what should i do plz?

firstly, thanks for your replay but I already have the same key you just sent to me, and the problem is that key is still give Unreg.

Please check well and reset the key for this site.

So that's should be a new key with red copy this and paste it inside the key box

i already took the RED key yesterday from the page under the key field, but today it gives : Your current key: Open a support ticket or contact licenses@crawlability.com

Make sure your ForumURL (In vBulletin admincp) is the same of the URL you have it into your downloads

I sure its the same, and we did it before on many forums and we know the installation way
this is copy & paste from forum admincp : http://musahim.maktoob.com

any updates?

am still waiting for real answer.

Shadi, Just wait until one of vBSEO Staff member check your license

Hi Shadi,

I've checked the license and it's correct as you have posted.

This issue is as Mert describes - your server is for some reason unable to contact the licensing server.

Hello Ace Shattock,
Thank you very much for your support, but am still having the problem and i need you to send me the License-Server`s IP because i wanna trace why our server cannot contact your server.

We are waiting your response in ticket for login information nearly for 24 hours so we can find and fix this issue.If you are still facing the problem please supply the requested login information within the ticket.

Just for the record, I am having this EXACT same problem! I have a valid license and have been a customer for almost three years and suddenly today vbseo stopped working and I get this! HELP!