Urgent - Site broken

Hello,
I received some emails today that our forum was down.

Site: http://www.thinnertimesforum.com

For some reason, in IE, when I click on a forum, for example Introduce Yourself, I get a page error and URL for http://www.thinnertimesforum.com/forumdisplay.php?f=21, and from FireFox I get the following: http://www.thinnertimesforum.com/dom...duce-yourself/

The URL should be http://www.thinnertimesforum.com/introduce-yourself/. This literally stopped working overnight, and since then I have upgraded both vBulletin and vbSEO. Nothing has fixed the problem. I have also re-uploaded the htaccess file.

Does anyone know what could be causing this problem?


Thank you!!!!!
John

A couple of strange things to add on to this:

Things like "New Thread" work -http://www.thinnertimesforum.com/newthread.php?do=newthread&f=17

I can access the individual forums by manually typing their full URL: http://www.thinnertimesforum.com/socialize/ or http://www.thinnertimesforum.com/introduce-yourself/

These URLs are not showing up in the links throughout the forum though.

-John

Hello,

please try to define VBSEO_CUSTOM_DOCROOT option in config_vbseo.php file:

PHP Code:

define('VBSEO_CUSTOM_DOCROOT',         '/path/to/domainroot'); 


if it still doesn't work please open a support ticket with FTP access.

Note: to get your domain path you can create this "wherami.php" script *in domain root*:

PHP Code:

<?php
echo dirname(__FILE__);
?>

and open it in browser with http://www.domain.com/whereami.php

Thank you for your response. That didn't seem to fix the problem, unfortunately. I just submitte the FTP information.

Thanks!
John

update: setting VBSEO_CUSTOM_DOCROOT resolved the issue.

Yes this does fixed the problem!! use this script to check as stated:

<?php
echo dirname(__FILE__);
?>

Yes,
It solved the problem. The weird thing is that everything was working fine for a couple of months, and it literally broke over-night (no changes made).

When I tried their fix, I accidentally used the wrong file location. They helped me out with that and it fixed the problem.



Best,
John

Originally Posted by Oleg Ignatiuk

update: setting VBSEO_CUSTOM_DOCROOT resolved the issue.

Kindly tell me how you fixed this issue, as I seem to be having it now. Is this a MYSQL query or a file entry? I don't see such a field in vbseo config file...

Thanks.

As described above in the post #3.

Originally Posted by Oleg Ignatiuk

As described above in the post #3.

Believe me, I can read a little English and I did read post 3 where it says A FILE. But that file in my installation does NOT have a PLACE to enter that information, which is why THIS is an attempt at CLARIFICATION. So clarify if you will. Thank you.

In vBSEO package there is a file named config_vbseo.php. You can find that file in your forums includes/ folder.
You should open that file and search for "VBSEO_CUSTOM_DOCROOT". Default setting is empty.
If it still doesn't work, please open a support ticket with FTP access to check that.

Originally Posted by Oleg Ignatiuk

Hello,

please try to define VBSEO_CUSTOM_DOCROOT option in config_vbseo.php file:

PHP Code:

define('VBSEO_CUSTOM_DOCROOT',         '/path/to/domainroot'); 


if it still doesn't work please open a support ticket with FTP access.

Note: to get your domain path you can create this "wherami.php" script *in domain root*:

PHP Code:

<?php
echo dirname(__FILE__);
?>

and open it in browser with http://www.domain.com/whereami.php

hi... i didnt really get the meaning of this... btw i cant find the

PHP Code:

define('VBSEO_CUSTOM_DOCROOT',         '/path/to/domainroot'); 


Please check the ticket - I've defined the path for you.

hi.. it still cant work.... =(

You have forums URL incorrectly set in vBulletin admincp options, make sure that it's defined correctly (including forums folder name).