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Support ticket updated

This is a discussion on Support ticket updated within the Troubleshooting forums, part of the vBSEO SEO Plugin category; Just to let you know I updated a support ticket yesterday to update my licence list - changed one of ...

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  #1  
Old 05-26-2006, 04:29 AM
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Support ticket updated

Just to let you know I updated a support ticket yesterday to update my licence list - changed one of the domains licenced. Just tried to upgrade the new licence to vbseo but it seems to need you to update your records before I can install it without an "expired licence" message.
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  #2  
Old 05-26-2006, 08:31 AM
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Re: Support ticket updated

Hello Brian,

I've updated your licenses. Sorry for delay.
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Old 05-26-2006, 10:08 AM
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Re: Support ticket updated

Many thanks for the update.
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  #4  
Old 05-31-2006, 07:50 AM
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Re: Support ticket updated

Updated again.

Do I need to post about this in the forums when I update a ticket, or are you fine to see them on your own control panel?

Simply that when I've updated an older ticket the responses had tended to be slow, so I wasn't sure if updated tickets were displaying properly.

Not a complaint - simply that since I purchases a few licences, I've realised the need to re-assign a couple of licences, and may yet have to reassign 2 more as the domains are redeveloped.
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Old 05-31-2006, 08:06 AM
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Re: Support ticket updated

Yes, we are notified whenever a ticket is updated, but it was just submitted at 6:50am. I'm taking a look at your ticket now.
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