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Blank pages after vbseo 3.2.0 gold upgrade

This is a discussion on Blank pages after vbseo 3.2.0 gold upgrade within the Troubleshooting forums, part of the vBSEO SEO Plugin category; Hi there, I am having problems with my forum after upgrading to latest vbseo 3.2.0 I followed all the steps ...

  1. #1
    Member samel's Avatar
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    Blank pages after vbseo 3.2.0 gold upgrade

    Hi there,

    I am having problems with my forum after upgrading to latest vbseo 3.2.0

    I followed all the steps just like i did many times before:
    overwrote all files, backed up my url settings, imported the product (with overwrite yes), set a new password in vbseocp and after this nothing is showing up.

    Not even my Forum Admin Panel.

    Whatever i do i get a white/blank page.
    Here is the URL: http://www.insurance-forums.net/forum/

    Can someone please guide me through. I am on a limited time here and I need to get this done quickly.

    Thanks and I hope for your replies.

  2. #2
    Member samel's Avatar
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    here is my old .htaccess
    Code:
    # Comment the following line (add '#' at the beginning)
    # to disable mod_rewrite functions.
    # Please note: you still need to disable the hack in
    # the vBSEO control panel to stop url rewrites.
    Options +FollowSymLinks 
    RewriteEngine On 
    
    # Some servers require the Rewritebase directive to be
    # enabled (remove '#' at the beginning to activate)
    # Please note: when enabled, you must include the path
    # to your root vB folder (i.e. RewriteBase /forums)
    #RewriteBase /
    
    RewriteCond %{HTTP_HOST} ^insurance-forums.net/forum [NC] 
    RewriteRule ^(.*)$ http://www.insurance-forums.net/forum/$1 [L,R=301] 
    
    RewriteCond %{HTTP_HOST} ^insurance-forums.net/forum$ [NC]
    RewriteRule ^(.*)$ http://www.insurance-forums.net/forum$1 [R=301,NC]
    
    #RewriteCond %{HTTP_HOST} ^insurance-forums.net/forum [NC] 
    #RewriteRule ^(.*)$ http://www.insurance-forums.net/forum/$1 [L,R=301] 
    
    #RewriteCond %{HTTP_HOST} ^insurance\-\forums.\net\forum
    #RewriteRule (.*) http://www.insurance-forums.net/forum/$1 [R=301,L]
    
    #RewriteCond %{HTTP_HOST} !^insurance-forums\.net\forum
    #RewriteRule (.*) http://www.insurance-forums.net/forum/$1 [R=301,L]
    
    #RewriteCond %{HTTP_HOST} !^www\.insurance-forums\.net\forum
    #RewriteRule (.*) http://www.insurance-forums.net/forum/$1 [L,R=301]
    
    RewriteRule ^((urllist|sitemap_).*\.(xml|txt)(\.gz)?)$ vbseo_sitemap/vbseo_getsitemap.php?sitemap=$1 [L]
    
    RewriteCond %{QUERY_STRING} !vbseourl=
    RewriteCond %{REQUEST_URI} !(admincp/|modcp/|chat|cron)
    RewriteRule ^(.*\.php)$ vbseo.php?vbseourl=$1 [L,QSA]
    
    RewriteCond %{REQUEST_FILENAME} !\.(jpg|gif)$
    RewriteRule ^(archive/.*)$ vbseo.php?vbseourl=$1 [L,QSA]
    
    RewriteCond %{REQUEST_FILENAME} !-f
    RewriteCond %{REQUEST_FILENAME} !-d
    RewriteCond %{REQUEST_FILENAME} !^(admincp|modcp|clientscript|cpstyles|images)/
    RewriteRule ^(.+)$ vbseo.php?vbseourl=$1 [L,QSA]
    
    RewriteEngine On
    RewriteRule ^((urllist|sitemap).*\.(xml|txt)(\.gz)?)$ vbseo_sitemap/vbseo_getsitemap.php?sitemap=$1 [L]
    
    I tried to upload the default htaccess from vbseo package but nothing happens. I still have blank pages.


    can it be due to these parameters in my server settings


    Local Value Master Value

    safe_mode On Off

    safe_mode_exec_dir no value no value

    safe_mode_gid Off Off

    safe_mode_include_dir no value no value


    Thanks
    Last edited by samel; 07-19-2008 at 04:12 PM.

  3. #3
    Member samel's Avatar
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    I tried uploading every file several times again.

    The forum is back up and I don't have blank pages, but my URL's are not the same as I had them.

    When I try to login to vbseo cp and it asks me to place a new password, the moment i enter the new password, I see blank pages all over again. In this way I am not being able to restore my original URL formats or do any other change and see new features of vbseo CP.

    Any hints..

    Thanks.

  4. #4
    Junior Member
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    Seems like you're getting some PHP errors that can't be displayed, because PHP display_errors is off. Try adding the following code to your .htaccess file, if your webhosting provider supports it:

    Code:
    php_value display_errors On
    
    Remove the code above after you fixed the error, as I do not recommend leaving the display_errors option on in a production environment.
    You may also want to make a support ticket here: https://www.vbseo.com/tickets/

  5. #5
    vBSEO Staff Michael Biddle's Avatar
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    Hello Sam, did you make a backup of you rules before you upgraded?
    Michael Biddle / Crawlability Inc.
    Sneek Preview Video of the new Control Panel

    vBSEO 3.5 RC2 (Final)- Released for your Evaluation


  6. #6
    vBSEO Staff Oleg Ignatiuk's Avatar
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    Oleg Ignatiuk / Crawlability Inc.
    Sneek Preview Video of the new Control Panel

    vBSEO 3.5 RC2 (Final)- Released for your Evaluation


  7. #7
    Member samel's Avatar
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    Quote Originally Posted by Michael Biddle View Post
    Hello Sam, did you make a backup of you rules before you upgraded?
    Hi Michael,

    Yes I have my URL format backed up. The problem is that I cannot access vbseo cp in order to restore them

    Quote Originally Posted by Oleg Ignatiuk View Post

    I tried that, and I can enter the vbseocp now, but it says:

    Current version: vBSEO 3.2.0, Unreg
    Your forums root:
    Your current key: Open a support ticket or contact licenses@crawlability.com

    .

    In regards to this issue, please see my ticket. Maybe because I did that file edit in config_vbseo.php, now its showing as unregistered.

    Many thanks for your kind assistance
    Last edited by samel; 07-19-2008 at 08:17 PM.

  8. #8
    Member samel's Avatar
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    I just updated my ticket with my necessary info. Thanks for your time.
    Last edited by samel; 07-19-2008 at 09:17 PM.

  9. #9
    vBSEO Staff Oleg Ignatiuk's Avatar
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    Update: adding this in .htaccess file resolved the issue:
    Code:
    php_flag magic_quotes_runtime off
    
    Oleg Ignatiuk / Crawlability Inc.
    Sneek Preview Video of the new Control Panel

    vBSEO 3.5 RC2 (Final)- Released for your Evaluation


  10. #10
    Member samel's Avatar
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    Hello Oleg,

    I am really sorry to be such an a**. I was able to access vbseo cp and my license info is showing correctly now.

    However, when i try to restore my URL settings I am back at ground zero of my problem. I have blank pages all around the forum including Admin Panel. It would really suck to lose my indexed links.

    I have included my vbseo settings in the attached file if you need them.


    It seems there must be a problem when saving settings in any vbseo database tables, cause earlier i had blank pages after I tried to save a new password. Now I am having blank pages after I click Import All vBSEO settings.
    Attached Files
    Last edited by samel; 07-19-2008 at 10:41 PM.

  11. #11
    Member samel's Avatar
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    My public thanks to Oleg, who solved my problem.

    He was very professional as vBSEO staff is always like this, and made sure everything was working the same as before I had this problem.

    I am happy my URL's are the same as before, and I am looking at new features and expecting to see the results in few days/weeks.

    Thanks for your support Oleg & all vBSEO staff.

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