white page when trying to access sitemap

Alrighty so here goes, I have installed vbSEO sitemap generator 3.0 [gold] onto two of the forums I administer. One of the sites it went without any problem what-so-ever. The second however didn't go so smoothly. Everytime I try to access the sitemaps reports via adminCP or direct link I simply get a plain white page. No error....nothing at all.

I have it set up to email me everytime the sitemap is generated, and I get those from both forums [with all relevant information included within]. Also all of the .gz files are in the data folder.

The folders have the correct permissions set on them within the directory structure, and I am positive I installed the mod correctly. I even went as far as to re-install it again just to make doubly sure I did everything correctly.

My other concern is that I have purchased vbSEO [full suite] and I am wondering if the sitemap generator would hinder the full vbSEO in any way after I install it?

Any help/guidance would be greatly appreciated.

Hello, welcome to vBSEO!.

Seems that you are receiving a 500 error you are not seeing. Is there a .htaccess file inside "vbseo_sitemap/" folder?, do you have 'display_errors' directive enabled on your PHP config.?.

Originally Posted by Andrés Durán Hewitt

Hello, welcome to vBSEO!.

Seems that you are receiving a 500 error you are not seeing. Is there a .htaccess file inside "vbseo_sitemap/" folder?, do you have 'display_errors' directive enabled on your PHP config.?.

Thank you for the welcome Andres.

No I do not have a htaccess file inside the vbseo_sitemap folder, I was under the impression that particular file had to be in forum root. I looked in the other forum and there is no htaccess file in the vbseo_sitemap folder and it works properly.

And I actually have no "display_errors" set in the config.php. I'm not very versed in php [I originally helped out just to administer the forum itself not mods/plug-ins and so forth, but have recently stepped up on other fronts to help out] so I'm not sure if it has to be added seperately or if it's supposed to be there and commented back in.

I came into this forum halfway through it's life so there have been a few admins before me. They also did a change recently from phpBB to vBulletin. Don't know if that has anything to do with this problem.

Thanks for your intitial response to this problem and I hope this can get resolved. I been at this for days now and am at a loss.

First, please try re-ftping all files again to make sure that all files were uploaded completely.

If this doesn't work, find your error_log file (usually available in your control panel), and hit the page and see if an entry is recorded for your hit. If there's still nothing, please open a ticket with login details so we can investigate further.

Thanks for you response Brian.

This is the error I get from cpanel when I try to access the vbseo sitemap via adminCP

Code:

[Mon Nov 29 19:56:06 2010] [error] [client 69.115.216.186] SoftException in Application.cpp:610: Directory "/home/hackin5/public_html/forum/vbseo_sitemap" is writeable by others, referer: http://www.********.com/forum/admincp/index.php?do=nav

Wow nevermind, I had the vbseo_sitemap folder set as 777, changed to 755 all is well

It did say here in the instructions though:

Code:

A. Upload ALL the files and folders within the 'upload' folder to your forum root folder.


CHMOD 777 the 'forum-root/vbseo_sitemap/data/' folder

But it seems your supposed to keep the vbseo_sitemap folder 755 and make the data folder 777, figured it wouldn't make a difference if it was just all 777.

At any rate....glad it's fixed and....Thanks so much guys for all your responses!!!

This post can be closed at your leisure.

Yes, just the data folder (and /hits) should be writable. That is what that instruction points to

Great to hear that your problem has been fixed! .