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Not receiving emails...

This is a discussion on Not receiving emails... within the Troubleshooting forums, part of the vBSEO Google/Yahoo Sitemap category; I upgraded to the new version of the sitemap generator as soon as it came out, and I realized a ...

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  #1  
Old 08-05-2008, 11:57 PM
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Not receiving emails...

I upgraded to the new version of the sitemap generator as soon as it came out, and I realized a few days ago that I'm not receiving the notification emails (I received them daily prior to upgrading).

I checked everything in the settings, including my email address, and the settings are correct as far as I can tell.

Any help would be appreciated.
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  #2  
Old 08-06-2008, 09:11 PM
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Could I please get some help with this?
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  #3  
Old 08-07-2008, 12:01 AM
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Hi Peggy,

Have you checked your spam filters? Has anything else changed, mail-wise on your server/client?

I recall something similar happening to me on an upgrade of something.
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  #4  
Old 08-07-2008, 12:52 AM
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Hi Ace. I don't have a spam filter atm on my outlook express. I sure do wish it was that simple!

Any other ideas?
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  #5  
Old 08-07-2008, 02:37 AM
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I think it would be best to open a ticket with admincp/ftp/vbseo_sitemap credentials so we can take a look.
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  #6  
Old 08-09-2008, 09:17 AM
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ummm ... apparently I have to own vBSEO to submit a support ticket? I don't.
I just need help with the sitemap generator :(
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  #7  
Old 08-09-2008, 08:43 PM
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You can check with your hosting support whether they've changed something and check your server's error log for related reports.
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  #8  
Old 08-09-2008, 10:10 PM
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I have done both of these things. Trust me, I covered all the bases before I posted first at vb.org, and then here.

As I said, I was receiving the emails until I upgraded to this latest version of the sitemap generator.
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  #9  
Old 08-09-2008, 10:58 PM
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Are the sitemaps generated correctly daily though? Does it work if you temporarily reupload old version?
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  #10  
Old 08-10-2008, 02:57 PM
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I don't have a copy of the previous version. I've never had a problem with the generator upgrades so I didn't save it.

From what I can tell from the reports, the sitemap seems to be generated successfully, and google/yahoo is pinged successfully - see attachement), but I'm not getting the emails notifications.
Attached Thumbnails
image1.jpg  
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  #11  
Old 08-10-2008, 04:23 PM
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Is that the last successful sitemap generation? (August, 4) Please PM me your FTP login details and vbseo_sitemap password and I will check that.
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  #12  
Old 08-10-2008, 04:25 PM
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No, I have one from today as well. they're being generated, just no email.

I'll pm you my info. Thank you!
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  #13  
Old 08-14-2008, 02:29 PM
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Was this resolved Peggy?
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  #14  
Old 08-14-2008, 03:46 PM
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Quote:
Originally Posted by Joe Ward View Post
Was this resolved Peggy?
Hi Joe. It was resolved, thanks to Oleg, in that I had to change the email address to my domain address, rather than my IP address. I get them now, through the domain address.

Why it won't go to the IP address is a mystery yet.

Thank you.
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  #15  
Old 08-14-2008, 04:54 PM
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you were trying to email you@192.168.1.1 ???

lol no mystery there...
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