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Support not responding?

This is a discussion on Support not responding? within the Pre-Sales Questions forums, part of the Announcements & Pre-Sales category; I sent a support ticket to change my license URL. I renewed today. And I got a weird reply from ...

  1. #1
    Junior Member
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    zmsan
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    May 2007
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    Support not responding?

    I sent a support ticket to change my license URL. I renewed today. And I got a weird reply from support:

    "Hey,

    Are you renaming your project or is it a new project you want vBSEO to work on?

    If it's a new project, please make sure to deinstall vBSEO first.

    Thank you"

    I need this URL updated please ASAP. This response makes no sense.

  2. #2
    Senior Member
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    Michael Biddle
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    Responded.
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