Support?

I opened a ticket on 3rd Dec because I cannot remember my login details. I asked for an update on 4th and I still haven't recieved a reply. What's going on? Question Ref 6798-WPFX-7234

Hello,

you are not showing as an Owner and Support system is only available to customers:
https://www.vbseo.com/tickets/

Originally Posted by scott9824

Question Ref 6798-WPFX-7234

Based on your the ID you have provided it seems you've been submitting tickets via /support/ as opposed to /tickets/ (link at the top). The ticket system currently installed on the "/support/" directory is in beta stage and is not live yet nor it's monitored by the vBSEO staff.

If you have issues with your user login/password and need a reminder sent please contact any staff member directly via private message.

Thank-you!