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a request to VBSEO support

This is a discussion on a request to VBSEO support within the Pre-Sales Questions forums, part of the Announcements & Pre-Sales category; Hello My vbseo license had expired and i was aksed to upgrade. I did upgrade and paid with my paypal. ...

  1. #1
    Junior Member
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    Prakash
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    a request to VBSEO support

    Hello

    My vbseo license had expired and i was aksed to upgrade.

    I did upgrade and paid with my paypal. I got an automated email confirming my order, and provided me with a link, to open a ticket and get my VBSEO upgrade completed.

    Now when i click on the ticket, it says your license has expired duh!

    So its a catch 22 now, can someone help.

    Thanks

    Prakash

  2. #2
    vBSEO Staff Oleg Ignatiuk's Avatar
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    Hello,

    Please PM me your order ID.
    Oleg Ignatiuk / Crawlability Inc.
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  3. #3
    vBSEO Staff Michael Biddle's Avatar
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    PM me your transaction id please. And the date in which you paid.
    Michael Biddle / Crawlability Inc.
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  4. #4
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    Sure will do!

    Thanks

    Prakash

  5. #5
    vBSEO Staff Michael Biddle's Avatar
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    It looks as though you purchased our upgrade rather then our renewal for your license. Did you want to renew the license, or did you want us to upgrade your vbseo?
    Michael Biddle / Crawlability Inc.
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  6. #6
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    Oh ok, my mistake then.

    1.Is it an yearly license renewal for VBSEO? Can i pay license renewal for multiple versions and if so, is there a discount?

    2.Can you please direct me to the link to do the license renewal?

    3. Can you also direct me to the link where i can see the feature updates in the new version?

    Thanks

    Prakash

  7. #7
    vBSEO Staff Michael Biddle's Avatar
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    1) You can use vBSEO forever, but you will receive updates and priority support if you renew your license (Yearly)
    2) Go to: www.vbseo.com/downloads. It will show you a link to renew on your license.
    3) vBSEO 3.1.0 Released!

    Would you like the upgrade to be refunded?
    Michael Biddle / Crawlability Inc.
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  8. #8
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    No, i dont need a refund.

    I am a happt VBSEO camper, will look at the license renewal.

    Thanks

    Prakash

  9. #9
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    re, VBSEO License renewal

    Hello

    Looks like I bough the same stuff for $35, unless its different.

    So both renewal and installation is $35 ?

    Improve Your vBulletin SEO - Renew vBSEO

    vBSEO is the best choice you can make for significantly improving your vBulletin search engine optimization. Buy it now and start the process of getting more search engine traffic.

    Renew vBSEO Exact Forum URL where vBSEO is installed * The vBSEO lifetime license includes access to upgrades for 1-year. After expiration, there is a $35/year fee for access to new upgrades.Please confirm.

    Prakash

  10. #10
    vBSEO Staff Michael Biddle's Avatar
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    They are different. One is we upgrade your vbseo for you. Other is you renew your license. Which one did you want?
    Michael Biddle / Crawlability Inc.
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  11. #11
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    I want to 'Renew my License'

    Can you let me know the price, and the specific URL to make the purchase.

    Thanks

    Prakash

  12. #12
    vBSEO Staff Michael Biddle's Avatar
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    a request to VBSEO support

    See #2. It should be 35 usd. As I said before, do you want a refund on what you just purchased, or do you want us to fulfill that order once you renew?
    Michael Biddle / Crawlability Inc.
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  13. #13
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    Hello

    1. I just purchase the 'Renewal'

    2. I had purchased the 'Installation' earlier.

    I will post the order in your PM.

    Now, i am excited to install the new VBSEO.

    Thanks

    Prakash

  14. #14
    vBSEO Staff Michael Biddle's Avatar
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    I responded to your PM.
    Michael Biddle / Crawlability Inc.
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