Is a refund possible?

Last week I purchased vbSEO during the promotion and had high hopes for it on our community. The unfortunate side effect of installing vbSEO (for me at least) was massive CPU and memory utilization spikes to the degree that on two occasions now it has crashed Apache.

Granted, I'm operating on a virtual private server and that may not be the most ideal configuration for a higher-traffic forum but it is the most that we can afford at the moment. I have worked with vBulletin support and my hosting support to try and tweak MySQL, PHP and Apache settings to maximize our performance. I even stepped up a tier on our hosting arrangement. None of these made much difference, but as soon as I disabled vbSEO and copied back my old bare-bones HTACCESS file, everything went back to normal.

Unfortunately vbSEO doesn't appear to be a good match for me at the moment although I'm willing to try any other tweaks that might be helpful ... within reason.

Barring any success with that, am I eligible for a refund? :(

Thanks.

what kind of forum and how busy is busy?
I own a dedicated server with jonesolutions.com and it runs only my forum... I got loads of space to share

You should open a support ticket and ask there

Hi David,

As Brandon suggested, please open a support ticket (if you have not yet done so).
vBSEO.com Helpdesk

Staff may be able to provide you with some additional suggestions. In general, if your forum is already at or near it's capacity you may run into performance degradation. However, if your forum is operating successful without vBSEO, it should run fine with vBSEO as well.

If the server reaches maximum size, then get a bigger server. Or move away from VPS, into dedicated. VBSEO isn't the problem, it is simply a plugin to help bring users into your site. Of course, its a plugin with lots of features...but that isn't my point.