vBulletin 4, the most powerful community software + vBSEO 3.5, the ultimate SEO solution = Your ultimate platform for 2010 and beyond. Click below to learn more.

Results 1 to 6 of 6

Purchase Process Suggestion - Advise that payments/downloads process is manual

This is a discussion on Purchase Process Suggestion - Advise that payments/downloads process is manual within the Pre-Sales Questions forums, part of the Announcements & Pre-Sales category; Hi guys, After noticing post after post after post from people who have 'paid but not received anything', I believe ...

  1. #1
    vBSEO Staff Ace Shattock's Avatar
    Real Name
    Ace Shattock
    Join Date
    Jul 2005
    Location
    New Zealand
    Posts
    3,712

    Purchase Process Suggestion - Advise that payments/downloads process is manual

    Hi guys,

    After noticing post after post after post from people who have 'paid but not received anything', I believe it would be a good idea to advise this on the Payment page.

    If people are aware that checking of their URL for compliance, or whatever else it is y'all have to do, is a manual process, they wont be quite as shocked to find that they don't immediately receive their software.

    Or... put something into the 2co/paypal 'Success' email to advise of the same.
    Ace Shattock / Crawlability Inc.
    Sneek Preview Video of the new Control Panel

    vBSEO 3.5 RC2 (Final)- Released for your Evaluation


    My Personal Sites: New Zealand Forum | vBulletin Modifications and Styles | vBulletin Hosting

  2. #2
    vBSEO Staff Philipp Herbers's Avatar
    Real Name
    Philipp Herbers
    Join Date
    Sep 2005
    Location
    Meppen, Germany
    Posts
    8,007

    Re: Purchase Process Suggestion - Advise that payments/downloads process is manual

    Good idea, kall

  3. #3
    Junior Member Chuanse's Avatar
    Real Name
    John
    Join Date
    Jan 2006
    Location
    Belgium
    Posts
    16

    Re: Purchase Process Suggestion - Advise that payments/downloads process is manual

    Very good idea, i just bought the package a was refreshing my mailbox as a madman

    Also a description of the compliance check would be in place .... Since you state "Please be absolutely sure that you are in compliance before continuing with your purchase" in the terms and conditions

    I'm sure if you explain it even better going over the full buyer process, you would sell even more

    edit: the download page in usercp not working?
    Last edited by Chuanse; 01-29-2006 at 06:29 AM.

  4. #4
    Senior Member
    Real Name
    Keith Cohen
    Join Date
    Jul 2005
    Location
    Raleigh, NC USA
    Posts
    6,147

    Re: Purchase Process Suggestion - Advise that payments/downloads process is manual

    On the purchase page, the box at the bottom has links to all the requirements for compliance:

    http://www.vbseo.com/purchase/

  5. #5
    vBSEO Staff Juan Muriente's Avatar
    Real Name
    Juan Carlos Muriente
    Join Date
    Jun 2005
    Location
    Puerto Rico
    Posts
    13,923

    Re: Purchase Process Suggestion - Advise that payments/downloads process is manual

    Thanks for the suggestion... Ace?? (I always thought your name was Kall ) - I like this real name thingy

    @All - Absolutely, I must admit that our checkout process is something that needs improvement. For the moment, I'll add a confirmation page that explains the fulfillment process.
    Juan Muriente / Crawlability Inc.
    Sneek Preview Video of the new Control Panel

    vBSEO 3.5 RC2 (Final)- Released for your Evaluation


  6. #6
    vBSEO Staff Ace Shattock's Avatar
    Real Name
    Ace Shattock
    Join Date
    Jul 2005
    Location
    New Zealand
    Posts
    3,712

    Re: Purchase Process Suggestion - Advise that payments/downloads process is manual

    [excitement]Yay! You liked my suggestion! You really really liked it![/excitement]

    Yup, my real name is indeed Ace. Dad thought it was a nice positive name....it *does* set me up to have to try to be 'an Ace' though.
    Ace Shattock / Crawlability Inc.
    Sneek Preview Video of the new Control Panel

    vBSEO 3.5 RC2 (Final)- Released for your Evaluation


    My Personal Sites: New Zealand Forum | vBulletin Modifications and Styles | vBulletin Hosting