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Purchase Process Suggestion - Advise that payments/downloads process is manual

This is a discussion on Purchase Process Suggestion - Advise that payments/downloads process is manual within the Pre-Sales Questions forums, part of the Announcements & Pre-Sales category; Hi guys, After noticing post after post after post from people who have 'paid but not received anything', I believe ...

  1. #1
    vBSEO Staff Ace Shattock's Avatar
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    Purchase Process Suggestion - Advise that payments/downloads process is manual

    Hi guys,

    After noticing post after post after post from people who have 'paid but not received anything', I believe it would be a good idea to advise this on the Payment page.

    If people are aware that checking of their URL for compliance, or whatever else it is y'all have to do, is a manual process, they wont be quite as shocked to find that they don't immediately receive their software.

    Or... put something into the 2co/paypal 'Success' email to advise of the same.

  2. #2
    Senior Member
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    Philipp Herbers
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    Good idea, kall

  3. #3
    Junior Member Chuanse's Avatar
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    Very good idea, i just bought the package a was refreshing my mailbox as a madman

    Also a description of the compliance check would be in place .... Since you state "Please be absolutely sure that you are in compliance before continuing with your purchase" in the terms and conditions

    I'm sure if you explain it even better going over the full buyer process, you would sell even more

    edit: the download page in usercp not working?
    Last edited by Chuanse; 01-29-2006 at 07:29 AM.

  4. #4
    Senior Member
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    Keith Cohen
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    On the purchase page, the box at the bottom has links to all the requirements for compliance:

    http://www.vbseo.com/purchase/

  5. #5
    vBSEO Staff Juan Muriente's Avatar
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    Thanks for the suggestion... Ace?? (I always thought your name was Kall ) - I like this real name thingy

    @All - Absolutely, I must admit that our checkout process is something that needs improvement. For the moment, I'll add a confirmation page that explains the fulfillment process.
    Juan Muriente / Crawlability Inc.
    vBSEO 3.6.0 GOLD Released!
    Unveiling the NEW vBSEO Sitemap Generator 3.0. - available NOW for vBSEO Customers!


  6. #6
    vBSEO Staff Ace Shattock's Avatar
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    Ace Shattock
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    [excitement]Yay! You liked my suggestion! You really really liked it![/excitement]

    Yup, my real name is indeed Ace. Dad thought it was a nice positive name....it *does* set me up to have to try to be 'an Ace' though.

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