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Priority support users in customer details

This is a discussion on Priority support users in customer details within the Pre-Sales Questions forums, part of the Announcements & Pre-Sales category; I manage a forum for a friend of mine who recently purchased vBSEO , and I got him to add ...

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  #1  
Old 05-08-2008, 10:43 PM
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Real Name: Owen
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Priority support users in customer details
I manage a forum for a friend of mine who recently purchased vBSEO, and I got him to add my details to his account (just like with his vBulletin license), so I'm just wondering what the point of that was if it doesn't give me access to download it, nor does it give me access to the specific vBSEO forums; in fact, it doesn't seem to do anything.

Will I have to login as his account? Seems rather archaic.
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Old 05-08-2008, 11:07 PM
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Real Name: Oleg Ignatiuk
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Hello,

that provides access to vBSEO Support System: https://www.vbseo.com/tickets/
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Old 05-09-2008, 02:46 AM
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Real Name: Owen
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Quote:
Originally Posted by Oleg Ignatiuk View Post
Hello,

that provides access to vBSEO Support System: https://www.vbseo.com/tickets/
Okay then, I was just thrown by the following:

Quote:
These users are individuals entrusted to work on your vB/vBSEO who may need access to our support ticket system or member-only site features.
I just wasn't sure if those "member-only site features" included, say, the ability to view the threads in the vBSEO SEO Plugin Forum. In fact, from what I quoted above, how can I (a user who has been entrusted) work on vBSEO when I cannot even access helpful and relevant configuration and optimisation discussions.

Has such a feature ever been investigated?

Thank you for your time
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Old 05-09-2008, 08:03 AM
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Real Name: Oleg Ignatiuk
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At this time the only additional resource available to "prioritized support" usergroup is access to support system. That may be a sucject to change in the future though.
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Old 05-09-2008, 10:50 AM
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Originally Posted by Oleg Ignatiuk View Post
At this time the only additional resource available to "prioritized support" usergroup is access to support system. That may be a sucject to change in the future though.
No worries.
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