No Response - Bad Service?

It's been over 24 hours since I sent you guys a message - I've read your service is not the best now I guess I am finding out.

i'm waiting too - 29 hours -

I hope to see authorization in a few hours...

Your script is not cheap, so please take no more time to give us a response.

Their support is amazing once you are a customer and they've approved your website. I don't believe I've ever waited more than an hour to receive a response to a support issue I've had.

However, the pre-sales process takes time as they must ensure the sites content complies with the terms and conditions for obtaining a vbSEO license manually. It's not an automatic process where a script approves you and your website.

How did you send them a message, Kidder?

i've sent a PM to Joe Ward as stated on order confirmation, but i'm still waiting that he reads it.

I sent 2 messages and still nothing so I think I will find an alternative product.

Joe Ward is on vacation I believe.

I been waiting also going on 48 hrs now

I found an alternative for free!

There are several alternatives for free on vBulletin.org. None even come close to the to the featureset of vBSEO. but it is well known that there are alternatives.

Well, I just bought the software about an hour or two ago. I really hope that Joe isn't on vacation. (At least not without access to the site here...lol) I was made to believe it would only take 12 hours at the most before I was able to download and install. I have Wednesday, Thursday and Friday to get this working and then I am back to my real job.

Cheers,
BD

Originally Posted by kidder

It's been over 24 hours since I sent you guys a message - I've read your service is not the best now I guess I am finding out.

Your order (ID # 27979880915364804) was received on Jan 8 2007 at 3:48am AST. At 12:31pm of the same day your order was refunded due to non-compliance with vBSEO's Acceptable Usage Policy. The refund notification email was sent to the same email used to initiate payment via Paypal.

Please verify your junk email folder or spam filter for the associated incoming email or contact Paypal with the refund transaction ID # 9X444681AR610421K for more information.

To everyone else, all other purchases are current, my apologies for the delayed orders.

busted...

Yeah my query on what exactly did not comply was not addressed, I sent 2 PM's asking for clarification - I have over 50 sites that I manage directly or indirectly. They have a right to refuse supply but as a client I should be able to ask them "hey guys what exactly is the problem how can I make it right?" and expect some type of answer.

So this one site does not comply fair enough but I aksed the question for future reference or whatever. I did not expect to have to post on the forum to get their attention. However you look at it it's bad PR so I hope they correct it.

From: vBSEO EULA

You may NOT use the software on any website that contains the following information:

• info condoning or encouraging terrorism,
• info promoting or facilitating piracy of intellectual property including software, digital audio and/or video, etc,
• info promoting any form of illegal activity,
• any type of material related to pornography, or
• any type of material promoting racism.

Does your site fall into any of those categories?

Originally Posted by Juan Muriente

These fulfillments are in progress. Please bear with me for a little. Apologies for the delays.

Just so everyone knows, Juan (or someone in charge here) got my software download approved last night before midnight my time. I waited almost no time. I got the software installed, but and still working with the settings. Thanks for your help Juan.

Cheers,
BD