Have Paid, Now What?

Hello,

I have paid by Paypal, registered, and then PMed J Ward about my transaction ID and install URL path in about 10 hours ago.

Now what? My account haven't activate yet. I can't download the file right away.

I've saw Joe Ward's last activity about an hour ago. Didn't he read my PM exactly?<br>

Processing of new orders can take 12-24 hours, but is usually much less than that. As long as your payment was successful and you sent the info to Joe, it will be processed as soon as possible.

By the time now has passed 12 hours

It's a Sunday night also, so the wait can be longer on weekends. Still should be within 24 hours though.

Originally Posted by Keith Cohen

It's a Sunday night also, so the wait can be longer on weekends. Still should be within 24 hours though.

I faced a similar wait, but I can't complain. The quality of vBSEO is excellent and a few hours can't change that...

Regardless, I'm sure many clients would be happier if download-access were instant, like with several other scripts.

Orders have to be manually processed because a human has to check the site to make sure it meets the vBSEO License Agreement.

Hello,



We received your PayPal order: xxxx



Your vBSEO license has been approved for:

http://www.xxxx.com



You can download vBSEO now via your UserCP:

http://www.vbseo.com/downloads/



Your username is: n/a



If you have not yet done so, please register on our forums and email or PM me your username so that we can enable your download.



Please do not hesitate to contact me or any member of the vBSEO team if you have any questions.



Regards,



Joe Ward
Crawlability Inc.



What the heck? I've already PM him in this forum. It's should with my ID. I didn't understand what did vbSEO support does this to me?

And now i have waited almost 24 hours!

hello, anyone customer support please help. I've already pass 24 hours T&C.

I'm also waiting for an order which was placed December 1. PM and emails have been sent.

Originally Posted by JonPeters

I'm also waiting for an order which was placed December 1. PM and emails have been sent.

Huh!! That was really too long as their TOS said it should be within 24 hours. I don't know what happen to JOE since he has online twice yesterday and really curious why is he didnt process my activation. Im also has PMed other Support but they didn't answer my PM.

Only the Sales team can process orders, so unfortunately we (Support Team) are unable to offer any assistance. Orders are processed as soon as possible, but there must be some other reason for the delay.

I have paid by verified Paypal. If they need further verification, i could do it any possible. But please do not delay customer's activation without any notification into my email or PM if they have any problem. We can provide you if anything if you need clarification. You/they just silent and make customers like a ghost and invinsible. And we as customers who interested to buy product from you hanging around here after MADE A PAYMENT and got nothing even AFTER 24 HOURS which not followed by your TOS.

My point is, if you have any problem or delay, just write to us what is the exact problem because we HAVE MADE THE PAYMENT.

It's not a matter of verifying the payment, it's a matter of verifying the site where vBSEO will be installed. It has to be checked to make sure it meets the vBSEO License Agreement.