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Existing customer waiting for Support Ticket Response...

This is a discussion on Existing customer waiting for Support Ticket Response... within the Pre-Sales Questions forums, part of the Announcements & Pre-Sales category; Hello - Yesterday, I sent a support ticket regarding domain transfer of vBSEO , and have not received a response. ...

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Existing customer waiting for Support Ticket Response... Existing customer waiting for Support Ticket Response...

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  #1  
Old 10-20-2006, 01:21 PM
kat kat is offline
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Existing customer waiting for Support Ticket Response...
Hello -

Yesterday, I sent a support ticket regarding domain transfer of vBSEO, and have not received a response. What is your typical response time?

Thanks!
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  #2  
Old 10-20-2006, 01:48 PM
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Since it's related to your licenses, there can be a longer turn around time since there are a limited number of people that have access to that information.
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Old 10-20-2006, 01:49 PM
kat kat is offline
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Quote:
Originally Posted by Keith Cohen View Post
Since it's related to your licenses, there can be a longer turn around time since there are a limited number of people that have access to that information.
3 days? 3 weeks?
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Old 10-20-2006, 02:19 PM
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sometimes it's within 24 hours, the weekends may be a hair longer from family time,
but most of the time it's just a few hours....


it's worth the wait
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