Bad Service! Fresh Buy - No delivery /

hi,

just to tell everybody that vbseo service and crm is very poor - and it is still not sure when and if you get delivered what you have paied for!
Emails and support tickets will not be answered.

I'm waiting again!
Two days now - the same procedure as with my last renew where I had to wait 2 weeks.
I hope they get asap competition!
otherwise it is not explainable how that poor service is able to survive!
far away from professional!

YEAH, I've got ripped 266.- by vbseo!!!

where is the club to join?

Thorsten

Thorsten,

Do you have the ticket ID for the ticket you opened? Perhaps you did not complete the submission of your ticket.

Please send me your forum URL and order # via PM, and I'll find out why your order has not yet been completed.

i have not received any ticket id

Then perhaps you did not submit it fully. That has been a problem reported with many users of the DeskPro system.

Please send me your order # and forum URL via PM and I'll get everything set up for you, and also try to find out why it was not completed immediately after your purchase.

Originally Posted by thorsten

i have not received any ticket id

After you submitted a ticket you get a few similar knowledgebase-entries, that could be an answer for you and you then need to klick "These entries do now answer my question" or what it is labeled.
If you don't do this, your ticket will not be sent.

The problem is, nothing you need take personal I overread it the first time on such ticketsystems too , that people are mostly lazy and don't read text that is small and think "I pressed enter, thats all".

It seems that you had an order was 2006 that was reversed. When this happens, new orders get flagged and transferred to a team member who must follow up via email with you. You may have missed the email that was sent.

if this is confusing your customers maybe this step needs to be removed..

I am searching for a full system to replace DeskPro.

Originally Posted by Joe Ward

I am searching for a full system to replace DeskPro.

Help Desk Software, Customer Service Software, Live Chat Software
I am technical Ticketsupport @ Cabal Online and we work with that one and it is just perfect

I have heard great things about Kayako. I will look into some of the features

hi,

just to inform thread watchers that everything is settled now!

cheers
thorsten

Glad to hear everything is in order now. I apologize for the inconvenience. We've disabled the knowledge base suggestions in the ticketing system temporarily, since it was this part that was causing the confusion.