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Already purchased, but lost password.

This is a discussion on Already purchased, but lost password. within the Pre-Sales Questions forums, part of the Announcements & Pre-Sales category; I'm not sure where else to put this as there is no support unless you have bought the SEO and ...

  1. #1
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    Already purchased, but lost password.

    I'm not sure where else to put this as there is no support unless you have bought the SEO and know your password to log in?

    I have purchased the SEO and it has been running on my site for a while, but i went to log in the other day and i can't remember my login details.

    Could one of the admin team please PM with any instructions to retrieve my password and username login.

    I have tried the 'forgotten my password' with various different emails, but nothing has worked.

    Please help as i am completely locked out of the ACP.

    My site for reference is BetterWithAge.net

    Thanks

  2. #2
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    PMing you now.
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  3. #3
    pkf
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    Another one here with the same problem. :(

    Can someone please guide me how to retrieve my login again ?

  4. #4
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    pkf
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    Quote Originally Posted by Michael Biddle View Post
    None of the email accounts i use worked :( Please help me with this.

  6. #6
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    Go ahead and PM me your transactionid, date purchased, URL registered to, and username registered to. The more information you give me from your purchase the easier it is to track it down.
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  7. #7
    pkf
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    Sent you invoice, account detail, email and username

    Thanx for looking into this.

  8. #8
    ltd
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    Quote Originally Posted by Michael Biddle View Post
    Go ahead and PM me your transactionid, date purchased, URL registered to, and username registered to. The more information you give me from your purchase the easier it is to track it down.
    and I am back with my original account Thanx Michael

  9. #9
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    Awesome. Glad it works.
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    Quote Originally Posted by BwA Blaster View Post
    I'm not sure where else to put this as there is no support unless you have bought the SEO and know your password to log in?

    I have purchased the SEO and it has been running on my site for a while, but i went to log in the other day and i can't remember my login details.

    Could one of the admin team please PM with any instructions to retrieve my password and username login.

    I have tried the 'forgotten my password' with various different emails, but nothing has worked.

    Please help as i am completely locked out of the ACP.

    My site for reference is BetterWithAge.net

    Thanks
    Check out:
    vBSEO Customer Account Tools - Manage Your Licenses & Renewals

    You can add other usernames to your account to access support.

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