vBSEO's Ticket System Now Powered by DeskPro to Improve Your Support Experience

Very good...thanks
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http://www.tajrat.net

I submitted a ticket for access to vbseo 3.3.0 but no idea if my support question went through as there is no where you can view open tickets that I can see of.

Click "Your Questions". Should show tickets. I also opened a ticket and got no resolution yet ( 4-5 days old ticket ) boo hoo :(

I dont see any link saying "Your Questions" I even used ctrl+F to search for it, but it is not showing on my screen.

What is the link to it for you?

http://www.vbseo.com/support/ticketlist.php

oh I worked out what happened, I closed the window last time and didn't realize that it was not submitted because it showed me some crap where I had to scroll down and then click submit for the 2nd time.

I am not a fan of this support system.

Same here. I get no emails if my questions have been answered and I don't know if I had submitted one.

Well I have a serious issue so I really hope someone replies soon as I have had to turn off my site.

We're not happy with the feedback we have been getting regarding DeskPro. I am going to work with the team to do an evaluation. If we cannot find solutions for all issues, we will look at migrating to new software that will ensure your needs are met. Apologies for the inconvenience.

I think the previous system (with a vB-like feel) was much more user friendly.
It was simple and straight-forward.

It reopened some old support ticket questions... kinda werid

Originally Posted by Joe Ward

We're not happy with the feedback we have been getting regarding DeskPro. I am going to work with the team to do an evaluation. If we cannot find solutions for all issues, we will look at migrating to new software that will ensure your needs are met. Apologies for the inconvenience.

Hi to all

To be honest , Deskpro is so much bad coz it has so much functional stuffs , BTW it contains alot of bugs and As "Shadab" said its not User Friendly like the old support system.

My opinion : If U try to customize and config some of deskpro options (and bugs)>(to make desk pro sutuble for User's need) its the best support system ever (I think) and there is no need to change it to new suport software . coz we will have problem with old tickets.

Good luck every one.
Best Regards, Persian-forums.com

Originally Posted by Joe Ward

We're not happy with the feedback we have been getting regarding DeskPro. I am going to work with the team to do an evaluation. If we cannot find solutions for all issues, we will look at migrating to new software that will ensure your needs are met. Apologies for the inconvenience.

sounds good Joe ... i don't love this new system ...

Wouldn`t vbprojects perform better ?

i have a trouble with this new system my vbseo user name and support username become different somehow. I wrote support ticket that i need to update my licensed url and they did not believe me i have given them even my vbseo user name and pass to see situation them self. They ignore me and tickets. So I can not update my licence url. I am not helped i dont know what to say more... Anybody can help there?