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vBSEO's Ticket System Now Powered by DeskPro to Improve Your Support Experience

This is a discussion on vBSEO's Ticket System Now Powered by DeskPro to Improve Your Support Experience within the vBSEO Announcements forums, part of the Announcements & Pre-Sales category; Agreed. This new support system isn`t that good. I would suggest kayako....

  1. #31
    Senior Member
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    Adrian A.
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    Agreed. This new support system isn`t that good. I would suggest kayako.
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  2. #32
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    I got it working now. The problem is with Internet Explorer 7.
    Firefox is the better solution.

    all the best
    Holger

  3. #33
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    Still, the problem exists with IE. Switching browsers isn`t a permanent solution.
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  4. #34
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    Ok will try to submit again with firefox
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  5. #35
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    We are looking into these reports. Thank-you for letting us know that there are some issues. Thank-you for your patience while we work to resolve them.

  6. #36
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    Just an error I get using IE7 on Vista Ultimate with latest updates installed. Just hangs at, "Searching for..." :
    Attached Thumbnails Attached Thumbnails support_error.jpg  

  7. #37
    Junior Member alqloob.alsahya's Avatar
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    wo0ow thes Good News nice go go vbseo

  8. #38
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    Yeah, that error is because it`s loading http images in https.
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  9. #39
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    Quote Originally Posted by Oleg Ignatiuk View Post
    Hello,

    I see no recent/unanswered tickets from you, please try to create a new one: https://www.vbseo.com/support/
    I created yet another ticket, but I doubt if it get's created using this new system.

    No need to mention I am facing an emergency problem here where users are unable to open any of vbseo page.

    http://www.hallagulla.com/urdu/funny...-new-post.html

    Only page they can view is forum home page http://www.hallagulla.com/urdu/index.php.

    Just for reference stats gone down from 10,000 visitors a day to 3000 visitors.

    eXTReMe Tracking

    Is there anyway to get some support to get my problem fixed while you guys fix this new support system ? I would be greatful.

    Thanks,

  10. #40
    vBSEO Staff Oleg Ignatiuk's Avatar
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    Hello,

    do you have vBSEO's .htaccess file in forums folder? Please PM me ftp access details to resolve the issue asap.

  11. #41
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    Quote Originally Posted by Neal View Post
    Just an error I get using IE7 on Vista Ultimate with latest updates installed. Just hangs at, "Searching for..." :
    This is the exactly the error I am getting, and at same time facing EMERGENCY PROBLEM with VBSEO without any support.

    What happened to VBSEO support we used to get in early times

  12. #42
    vBSEO Staff Oleg Ignatiuk's Avatar
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    An update: .htaccess file was missing, I've uploaded it and it works now.

  13. #43
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    Quote Originally Posted by Oleg Ignatiuk View Post
    An update: .htaccess file was missing, I've uploaded it and it works now.
    Hello Oleg,

    Thanks very much for your help.

    I hope support system issues here at VBSEO will also get fixed (error reported above).

    Many thanks,

  14. #44
    vBSEO Staff Oleg Ignatiuk's Avatar
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    You are welcome!

  15. #45
    Senior Member NLP-er's Avatar
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    Great I had some problems with SEO and national letterns and that was pain. Knowdlege base will be helpful

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