vBSEO's Ticket System Now Powered by DeskPro to Improve Your Support Experience

**bin_asc** · 12-10-2008 07:04 AM

Agreed. This new support system isn`t that good. I would suggest kayako.

**Holgi01** · 12-10-2008 07:10 AM

I got it working now. The problem is with Internet Explorer 7.
Firefox is the better solution.

all the best
Holger

**bin_asc** · 12-10-2008 07:12 AM

Still, the problem exists with IE. Switching browsers isn`t a permanent solution.

**M4gnus** · 12-10-2008 07:16 AM

Ok will try to submit again with firefox

**Joe Ward** · 12-10-2008 12:10 PM

We are looking into these reports. Thank-you for letting us know that there are some issues. Thank-you for your patience while we work to resolve them.

**Neal** · 12-10-2008 08:21 PM

Just an error I get using IE7 on Vista Ultimate with latest updates installed. Just hangs at, "Searching for..." :

**alqloob.alsahya** · 12-11-2008 03:11 PM

wo0ow thes Good News nice go go vbseo

**bin_asc** · 12-11-2008 06:10 PM

Yeah, that error is because it`s loading http images in https.

**Basit** · 12-12-2008 04:39 AM

Originally Posted by Oleg Ignatiuk

Hello,

I see no recent/unanswered tickets from you, please try to create a new one: https://www.vbseo.com/support/

I created yet another ticket, but I doubt if it get's created using this new system.

No need to mention I am facing an emergency problem here where users are unable to open any of vbseo page.

http://www.hallagulla.com/urdu/funny...-new-post.html

Only page they can view is forum home page http://www.hallagulla.com/urdu/index.php.

Just for reference stats gone down from 10,000 visitors a day to 3000 visitors.

eXTReMe Tracking

Is there anyway to get some support to get my problem fixed while you guys fix this new support system ? I would be greatful.

Thanks,

**Oleg Ignatiuk** · 12-12-2008 04:43 AM

Hello,

do you have vBSEO's .htaccess file in forums folder? Please PM me ftp access details to resolve the issue asap.

**Basit** · 12-12-2008 04:43 AM

Originally Posted by Neal

Just an error I get using IE7 on Vista Ultimate with latest updates installed. Just hangs at, "Searching for..." :

This is the exactly the error I am getting, and at same time facing EMERGENCY PROBLEM with VBSEO without any support.

What happened to VBSEO support we used to get in early times

**Oleg Ignatiuk** · 12-12-2008 04:51 AM

An update: .htaccess file was missing, I've uploaded it and it works now.

**Basit** · 12-12-2008 05:16 AM

Originally Posted by Oleg Ignatiuk

An update: .htaccess file was missing, I've uploaded it and it works now.

Hello Oleg,

Thanks very much for your help.

I hope support system issues here at VBSEO will also get fixed (error reported above).

Many thanks,

**Oleg Ignatiuk** · 12-12-2008 12:00 PM

You are welcome!

**NLP-er** · 12-14-2008 08:51 AM

Great

I had some problems with SEO and national letterns and that was pain. Knowdlege base will be helpful

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