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Where is my order activation email?

This is a discussion on Where is my order activation email? within the Off-Topic & Chit Chat forums, part of the Focus on Members category; Hi, I hope some staff listen it. I paid almost 9 hours ago, but still haven't received any single email ...

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Where is my order activation email? Where is my order activation email?

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  #1  
Old 09-03-2008, 12:12 AM
Junior Member
  
Real Name: Krish
Join Date: Sep 2008
Posts: 9
Where is my order activation email?
Hi,

I hope some staff listen it. I paid almost 9 hours ago, but still haven't received any single email from vBSEO to send me an invoice and activate my order.

Its really taking too much time. Now I followed what you asked me at the thank you page, if I don't get an email from sales@crawlability.com . Done that too, sent a pm to Joe and got back an autoresponder pm which asks me to open a support ticket.

Now to open a support ticket they ask me to upgrade. Now this is really silly. I paid once for the product, now I pay again to get my product activated?

I guess 9 hours is enough time to validate my order. Or is it that all stuffs are on holiday?

Please respond asap.

Thanks
Krish
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  #2  
Old 09-03-2008, 01:35 AM
briansol's Avatar
Senior Member
vBSEO Pre-Release TeamDesign for SEOBig Board Administrator
  
Real Name: Brian
Join Date: Apr 2006
Location: Central CT, USA
Posts: 5,546
Krish,

All orders are approved manually and may take up to 24 hours.

There is no need to pay again. A staff member will have you activated shortly.
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  #3  
Old 09-03-2008, 01:46 AM
Junior Member
  
Real Name: Krish
Join Date: Sep 2008
Posts: 9
Thanks Brian...I am very eager to get it going and apply your guide
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  #4  
Old 09-03-2008, 02:32 AM
Michael Biddle's Avatar
vBSEO Staff
vBSEO Total Customer Support
  
Real Name: Michael Biddle
Join Date: Jan 2007
Location: Southern California
Posts: 3,017
Blog Entries: 5
License has been activated. Sorry for the delay. You had a URL that was already in the database, so it threw an error. All should be well now.
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  #5  
Old 09-03-2008, 02:51 AM
Junior Member
  
Real Name: Krish
Join Date: Sep 2008
Posts: 9
Thank you so much. Just can't wait to see it in action
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