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VBSE Support Area Malfunction Today?

This is a discussion on VBSE Support Area Malfunction Today? within the Off-Topic & Chit Chat forums, part of the Focus on Members category; Is anyone having a problem with the "Support" area on VBSEO today? I logged in through the forum, browsed over ...

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    VBSE Support Area Malfunction Today?

    Is anyone having a problem with the "Support" area on VBSEO today? I logged in through the forum, browsed over to "Support" and I'm being asked to login again there. Once I re-enter my login name and password, I receive an error for unrecognized user. If I click on register, I then receive an error saying that I've already registered?

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    vBSEO Staff Brian Cummiskey's Avatar
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    Try logging out, and then click on the remember me box in vbseo.com forums, and then try to get into the support ticket area again.

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    Hey Brian,
    That didn't work. I'm using Chrome on an iMac. I'll try Firefox and report back.

    Edit: It works on Firefox.

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    vBSEO Staff Brian Cummiskey's Avatar
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    Make sure your cookie settings are set to allow in the other browser.

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    I am also getting the same error.. (On 6th March, 2011)
    I have done everything said by Brian, but can't access Support.

    I really need you support now, Brian. Is there any way out?

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    vBSEO Staff Andrés Durán Hewitt's Avatar
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    Hello Abhik,

    Did you try the suggestions Brian gave above?. Did you try with another web browser?.

    If so, please let us know, so we can investigate further.
    Andrés Durán / Crawlability Inc.
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    Yes Andres
    I tried all that Brian suggested. But, the problem remains.

    I have used Firefox, Opera and Internet Explorer.

  8. #8
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    Still can't access vbseo support area. Getting the same error again and again.

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    vBSEO Staff Brian Cummiskey's Avatar
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    Are you sure you know your password?

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    Member
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    Quote Originally Posted by Brian Cummiskey View Post
    Are you sure you know your password?
    If it's same password as vbseo forum, then yes, I know it.

  11. #11
    vBSEO Staff Brian Cummiskey's Avatar
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    Yes, it is the same. I don't know why it won't work for you.

  12. #12
    Member
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    Quote Originally Posted by Brian Cummiskey View Post
    Yes, it is the same. I don't know why it won't work for you.
    Let me check using a different computer then.

  13. #13
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    It is working from another computer..
    Perhaps I need to refresh the browser settings.

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