Attachments issue, Experts please help

Hi,

Its not a vbseo issue so I asked it in off-topic section.

After moving my forum to a new dedicated server > BUT I am not sure if its a server issue or not (direct admin to plesk) I faced a strange problem, some of my users (almost my moderators) (who have uploaded so much attachments before) , are not able to upload files, they get this error attaching a file : " Upload of File Failed" .

I have set unlimited upload size for them and there is no problem with the uploading in the vbulletin diagnostics section.

I created a new moderator and there was no problem for the new account so I think this issue is not a UserGroup based.

Do You have any suggestion about my BIG problem.


I asked it at vb ticket system from vb support , But they didnt help (I think they havent faced this problem before. its their last reply :

You said previously that this only happened after you moved servers - if you've copied the files and database over, then nothing has changed in your vBulletin installation.

So, have you examined your server's error logs for around the times that you've tried uploading an attachment?

and I told him :

If it was a server issue , so why some of my users have this issue and there is no such thing for the others.


Any Help is Appreciated.

Regards,
Ali.Ch.

If you're storing files in the filesystem, the uploads folder is probably chowned to the old server. Check the permissions on your filessystem.

it was the first thing that I did, the attachment main folder and all of the subfolders are 777.

if it wasnt 777 no one wouldnt upload attachments.


thanks for the reply.

I am really confused about this issue :(

Hello Ali,

Do you have enabled on your new server the directive "open_basedir"?. If so, try to create a "/tmp" directory chmod'ed 777 on your site root and enable that option:

AdminCP -> Settings -> Options -> Server Settings and Optimization Options -> Safe Mode Upload Enabled

Then in the option below set the rute to the "/tmp" directory you created and try to reproduce the issue again.

chmod is different than chown... who is the OWNER of the directory?

Originally Posted by Andrés Durán Hewitt

Hello Ali,

Do you have enabled on your new server the directive "open_basedir"?. If so, try to create a "/tmp" directory chmod'ed 777 on your site root and enable that option:

AdminCP -> Settings -> Options -> Server Settings and Optimization Options -> Safe Mode Upload Enabled

Then in the option below set the rute to the "/tmp" directory you created and try to reproduce the issue again.

Thanks for the reply,

I tested it, but there is no differences. :(

chmod is different than chown... who is the OWNER of the directory?

would you please explain more Brian, coz My server support isnt available now so I have to do it myself. thanks so much.

at the permission setting in Plesk's Filemanager , the permissions of all this groups are set to "rwx"

Owner
Group
Others

That is all chmod settings.

chown is the owner of the file, sometimes nobody. You may need to set it to your new server GUID like

chown -R nobody /home/site/public/uploads/

or to an actual user

chown -R mylogin /home/site/public/uploads/

look who owns the file system in ssh now, and set that directrly.subfolders to that same user as well.

oh I didnt know that,

but there is so much of users who have this issue,

I have to do it one by one ? or ? (sorry for the dummy question , I am a VET so please dont expect me much )

-R stands for recursive. That will traverse the entire directory of files and subfolders and it's files and all set them to the correct owner.

oh thanks so so much.
just one more question, in this command what ssould I enter instead of nobody? :

-R nobody /home/site/public/uploads/

thanks again.

You need to use your proper user value

thanks for the reply Mert.

You mean my hosting user name ?

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There is something that I have to say, I am sure that the most powerful support and also the best support agents are at vbseo. I wish You the best .

Regards

you can find this path in your phpinfo page

Thanks you Brian and Mert and all vbseo stuffs

Brian I used this command but no differences :(

chown -R hosting-username /var/www/vhosts/domain.com/httpdocs/attachments

please help :(

its so strange to me coz some of my users are able to upload but some not.