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tired of sitemap not running and no support

This is a discussion on tired of sitemap not running and no support within the General Discussion forums, part of the vBSEO Google/Yahoo Sitemap category; Usually Vbseo customer support is very good. However I have had a issue with the sitemap for almost 4 months ...

  1. #1
    Junior Member
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    David
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    tired of sitemap not running and no support

    Usually Vbseo customer support is very good. However I have had a issue with the sitemap for almost 4 months an it appears no one wants to deal with it.

    The last time my sitemap even worked was 07/18/2010.

    Please fix this bug for me.

  2. #2
    vBSEO Staff Brian Cummiskey's Avatar
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    Hello,

    you opened a ticket just 5 minuets ago.... I've fixed your issue and your sitemap has generated.

    On your ticket dated 7.28.10, Ticket REF : 4363-PDJX-9751 | Ticket ID : 12606
    Login details were asked for, and you never supplied them, and the ticket auto-closed after 3 days of no response.

    Today is the first time we hear from you since, details are correctly supplied, and voila, your sitemap is running now. Please don't accuse us publicly of not wanting to 'deal with it' when we were waiting on details from you so we could help you.

  3. #3
    Junior Member
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    Thank You Brian for the great work. It was not supposed to be took as rude or insulting just a bit frustrated.

  4. #4
    vBSEO Staff Brian Cummiskey's Avatar
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    Understandable. Just give us a few minuets to address an issue in the future

  5. #5
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    Whenever I type out an accusatory, flaming, bitchy message, I save it in Notepad++ and wait 24 hours to see if i still want to send it.

  6. #6
    vBSEO Staff Brian Cummiskey's Avatar
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    ^ Good practice

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