LinkBack URL
About LinkBacksUsually Vbseo customer support is very good. However I have had a issue with the sitemap for almost 4 months an it appears no one wants to deal with it.
The last time my sitemap even worked was 07/18/2010.
Please fix this bug for me.
Results 1 to 6 of 6
tired of sitemap not running and no support
This is a discussion on tired of sitemap not running and no support within the General Discussion forums, part of the vBSEO Google/Yahoo Sitemap category; Usually Vbseo customer support is very good. However I have had a issue with the sitemap for almost 4 months ...
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10-30-2010 07:20 PM #1Junior Member
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- David
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- Mar 2010
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tired of sitemap not running and no support
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10-30-2010 07:28 PM #2vBSEO Staff
- Real Name
- Brian Cummiskey
- Join Date
- Jul 2009
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- btwn NYC and Boston
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- 12,789
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Hello,
you opened a ticket just 5 minuets ago.... I've fixed your issue and your sitemap has generated.
On your ticket dated 7.28.10, Ticket REF : 4363-PDJX-9751 | Ticket ID : 12606
Login details were asked for, and you never supplied them, and the ticket auto-closed after 3 days of no response.
Today is the first time we hear from you since, details are correctly supplied, and voila, your sitemap is running now. Please don't accuse us publicly of not wanting to 'deal with it' when we were waiting on details from you so we could help you.Brian Cummiskey / Crawlability Inc.
Security vbulletin - Patch Level for all supported versions released!
Unveiling the NEW vBSEO Sitemap Generator 3.0. - available NOW for vBSEO Customers!
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10-30-2010 07:33 PM #3Junior Member
- Real Name
- David
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- Mar 2010
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Thank You Brian for the great work. It was not supposed to be took as rude or insulting just a bit frustrated.
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10-30-2010 07:40 PM #4vBSEO Staff
- Real Name
- Brian Cummiskey
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- Jul 2009
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- btwn NYC and Boston
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Understandable. Just give us a few minuets to address an issue in the future
Brian Cummiskey / Crawlability Inc.
Security vbulletin - Patch Level for all supported versions released!
Unveiling the NEW vBSEO Sitemap Generator 3.0. - available NOW for vBSEO Customers!
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10-31-2010 01:53 AM #5Senior Member
- Real Name
- Eric
- Join Date
- Jan 2010
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- 3 times
Whenever I type out an accusatory, flaming, bitchy message, I save it in Notepad++ and wait 24 hours to see if i still want to send it.
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10-31-2010 12:56 PM #6vBSEO Staff
- Real Name
- Brian Cummiskey
- Join Date
- Jul 2009
- Location
- btwn NYC and Boston
- Posts
- 12,789
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- 657 times
- Blog Entries
- 2
^ Good practice
Brian Cummiskey / Crawlability Inc.
Security vbulletin - Patch Level for all supported versions released!
Unveiling the NEW vBSEO Sitemap Generator 3.0. - available NOW for vBSEO Customers!
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