Have you paid for an install and never got it?

I have paid vBSEO for an upgrade install, but several days later and many, many support tickets later I have still not received this install nor any explanation as to why they have not provided the service for which I have paid.

I can prove I have paid, for this. I can prove I have passed over all relevant details.

Anyone else have this problem?

Hello Marge,

I see that you have opened four different tickets, and all of them have been responded to by one of us techs, but you have not replied back with the required information. After that reply, we have not gotten any response back from you. Are you not getting our replies?

I have I have forwarded it now about 5 times, all of which I can prove.

Are you responding to the emails, or are you going to vBSEO.com Helpdesk ?

I believe that we are having some issues with the email reply feature.

I have just sent YOU an email, proving that I have forwarded the (I think) required info. But nobody is willing or able to tell me if this IS what they require.

I believe that we are having some issues with the email reply feature.

Yes, I am sure you are.

Hello, that is my first time seeing that message from you. The reason that none of us got that information is due to the emailing back. At this time members should visit their ticket from the web rather then emailing.

The upgrade has been complete. I am responding to your ticket online. Please go to vBSEO.com Helpdesk if you have any more questions about this.

Again, so sorry for the inconvenience.

I have, time and again, and got nowhere. It has now been installed. Thank you for that.

Hello Marge,

It appears we have some sort of issue with ticket updates from email replies, probably after the server migration earlier this week.

I've asked our sysadmin to take a look at the issue. I expect it be resolved soon. In the meantime, please do make sure you update tickets using the ticket system rather than responding to ticket emails.

Again, our apologies for this inconvenience, we strive to complete installs as quickly as possible after the required information has been submitted.

Hey,

I just send you an E-Mail.

Please check your mailbox

I got it, thank you.

I would like to say to everyone, that though we had a bit of a hick-up with the planned install, I have received a refund in apology for the delayed work. Once the mistake was noticed, the install was completed immediately.

I am totally satisfied with this and hope the matter is now closed.

Very glad to hear that you are up and running Marge.