Results 1 to 4 of 4

Support Tickets

This is a discussion on Support Tickets within the Analysis: Traffic & SERPS forums, part of the vBulletin SEO Discussion category; This is not really a review of vBSEO just the lack of tech support. I submitted a support ticket last ...

  1. #1
    Junior Member
    Real Name
    Robert
    Join Date
    Mar 2007
    Posts
    4
    Liked
    0 times

    Thumbs down Support Tickets

    This is not really a review of vBSEO just the lack of tech support.

    I submitted a support ticket last night and did not even get a reply to it as of now, this is the second time that no one has replied to my support tickets and I just renewed my license last month.

  2. #2
    Senior Member
    Real Name
    Joseph Ward
    Join Date
    Jun 2005
    Posts
    23,845
    Liked
    36 times
    Blog Entries
    9
    Since you posted multiple times in your ticket, it might have gotten positions lower in the priority list with new tickets at the top. Someone will review your ticket and provide assistance soon.

  3. #3
    Junior Member
    Real Name
    Robert
    Join Date
    Mar 2007
    Posts
    4
    Liked
    0 times
    the reason I posted multiple time is because it would not allow me to edit the first one and add to it, but either way I don' think it should matter someone should have responded.

  4. #4
    Senior Member
    Real Name
    Joseph Ward
    Join Date
    Jun 2005
    Posts
    23,845
    Liked
    36 times
    Blog Entries
    9
    Hi Robert,

    You are correct. We are a bit behind with a higher than usual volume of support tickets. Tickets with 0 replies are always at the top of the incoming list, so others get pushed down.

    Apologies for the delay you have experienced.

Similar Threads

  1. Support Tickets
    By Sonnie in forum Troubleshooting
    Replies: 1
    Last Post: 05-12-2006, 06:31 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •