Support?

I purchased this product over 2 hours ago - the only email I have received is a receipt from the CC merchant.

I've since posted 3 messages on a trouble ticket, and as yet no answer. I know it's Friday evening, but I've had better responses from $5 shareware authors.

The CC merchant has no clue, said my money was ok, etc.

I'm sure I'll get a response at some point, but this is sub-par.

Update:

Here is my initial support ticket.

1 Message by you on Fri, 6th Mar 2009 8:10 pm
I purchased VBSEO a little while ago and so far all I have received is a receipt from 2co.com. I also registered on your forum but have yet to see a verification email (I checked my spam box)

My user name is Jimbo68, email XXXX@XXXX.com

Thanks!
Jim

It's now 11:43 pm(support ticket time). No answer, even with 2 followups.

Here is an email to crawlability, from 2Checkout.com (the CC vendor, this is the second email). They were kind enough to cc me with the email.

Dear Crawlability, Inc.,

The following notes have been added to your account.
Please review this information and take corrective action, if needed by: as soon as possible.

Details: Sale Number: XXXXXXXXXXX
The customer stated that they have been unable to access the software that they purchased. Please contact the customer as soon as possible to provide additional information on accessing the download. Thank you.

Thank you,

2Checkout.com Inc
1785 O'Brien Road
Columbus, OH 43228, USA
Contact us: 2co.com - Contact us

Still no response.

Hi Jim - I re-sent your order information. Your downloads should have been activated immediately after you purchased:
http://www.vbseo.com/downloads/

Our support staff get very positive feedback routinely, yet we do not commit to responses in less than 2 hours. During peak hours we are sometimes able to do that or better (sometimes within minutes), but certainly not on average.

I'm sorry that you started out with a less than perfect experience. Please let us know if you need any further help. When you see the impact vBSEO has on your forum, I think you'll forgive us.

Originally Posted by Joe Ward

Hi Jim - I re-sent your order information. Your downloads should have been activated immediately after you purchased:
http://www.vbseo.com/download/

Our support staff get very positive feedback routinely, yet we do not commit to responses in less than 2 hours. During peak hours we are sometimes able to do that or better (sometimes within minutes), but certainly not on average.

I'm sorry that you started out with a less than perfect experience. Please let us know if you need any further help. When you see the impact vBSEO has on your forum, I think you'll forgive us.

Hi Joe.

Perhaps there is a problem with email. I still don't have any emails from vbseo. I'll gladly delete (or request deleted) this thread if I am in error.

The link you provided gives "page not found" with or without the trailing slash.

Thanks,
Jim

The correct link is:
https://www.vbseo.com/downloads/

Thank-you for fixing the link Adrian. Sorry for my typo Jim.

Jim - can you PM me the email that your order confirmation should go to so I can cross reference?

Originally Posted by Joe Ward

Thank-you for fixing the link Adrian. Sorry for my typo Jim.

Jim - can you PM me the email that your order confirmation should go to so I can cross reference?

Done.

Please delete this thread as the support I have received (once it started, via email delay or whatever) has been great. My only remaining problem is I am still not getting emails from vbseo (I checked my spambox again).

I already have the product installed, it appears to be working great.

good to hear Jim.

have a look through my guide to twek everything up all nice from day 1