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Outstanding Customer Support

This is a discussion on Outstanding Customer Support within the Analysis: Traffic & SERPS forums, part of the vBulletin SEO Discussion category; I use vbSEO for my forum at Australian Frequent Flyer Community - Join to discuss & learn . I am ...

  1. #1
    Junior Member
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    Clifford
    Join Date
    May 2006
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    Outstanding Customer Support

    I use vbSEO for my forum at Australian Frequent Flyer Community - Join to discuss & learn.

    I am very happy with the product but the purpose of this posting to to comment on the outstanding Customer Support I have just received from Keith.

    It was mid afternoon on a Sunday and I accidently corrupted my configuration file. Actually, I didn't even know where the problem was - all I knew was that the forum was "broken" - URLs where incorrect and no threads were displaying. Had to close the forum.

    In desperation I fired off a support ticket, thinking I might get a response the next day. To my surprise Keith responded within minutes and very quickly identified and corrected the problem.

    Outstanding support. You can purchase vbSEO will full confidence, that you will get responsive and professional support.

  2. #2
    Senior Member
    Real Name
    Keith Cohen
    Join Date
    Jul 2005
    Location
    Raleigh, NC USA
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    6,147
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    Thanks Clifford! (And for the record, it was 1:17am here. )

  3. #3
    Senior Member briansol's Avatar
    Real Name
    Brian
    Join Date
    Apr 2006
    Location
    Central CT, USA
    Posts
    6,981
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    8 times
    All the staff here is very helpful... and the 9-5 office hours are merely a fraction of the 'round the clock support that is to be had here.

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