vBSEO version 3.5 New trackback email Problem

I have version 3.5 and was wondering what could cause these email trackbacks. I have the system to send me an email when a trackback is found and this is the email i get.

Hello,

A new LinkBack has been recorded for a thread entitled - {vb:raw threadinfo.title} - in the {vb:raw foruminfo.title_clean} forum of {vb:raw vboptions.bbtitle}.

This LinkBack may be awaiting moderation if administrator has chosen to require approval before publishing at:
{vb:raw vboptions.bburl}/showthread.php?t={vb:raw threadinfo.threadid}#linkbacks

The originating site is located at:
{vb:raw vbseo_linkback_uri}

Here is the associated message:
***************
{vb:raw message}
***************


All the best,
{vb:raw vboptions.bbtitle}

Hi,

I am not showing you as a customer, If you have recently purchased please send me a PM with your Transaction ID and Forum URL.

Thank you

Ceri

Originally Posted by Ceri May

Hi,

I am not showing you as a customer, If you have recently purchased please send me a PM with your Transaction ID and Forum URL.

Thank you

Ceri

You guy's ask for this everytime I ask for support.
I have sent you guys my URL and it is also located in my login information.

Originally Posted by minman40324

You guy's ask for this everytime I ask for support.
I have sent you guys my URL and it is also located in my login information.

Sorry you are going through troubles but I am not seeing any URL on your account. Please open a support ticket at www.vbseo.com/support and provide us with your transactionid, forum URL, and payment email address.

I started a support ticket first. They sent me over here to ask the question. I am beginning to think i have wasted my time and money with you guys because of the unprofessional run around im getting for support.
https://www.vbseo.com/support/view.p...3150-RUJN-0626

Hello ,

We only support licensed users. There is no vBSEO license assigned to your username thats why you are not eligible for Support.

If i I'm not register why can I download vbseo from the download section? Something is not right here. Let me check my paypal logs and i will send it via support.