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Support Ticket Troubles

This is a discussion on Support Ticket Troubles within the Bug Reporting forums, part of the vBSEO SEO Plugin category; Hi, It wont let me submit a support ticket, when I try making one it shows this message for ages. ...

  1. #1
    Senior Member
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    Question Support Ticket Troubles

    Hi,

    It wont let me submit a support ticket, when I try making one it shows this message for ages.

    We are searching for articles that may be related to your question. Please wait...

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    What browser are you using?

    What question did you enter?

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    Question

    Quote Originally Posted by Joe Ward View Post
    What browser are you using?

    What question did you enter?
    I'm using Internet Explorer 7 and the question I tried to enter is as follows.

    Hi,

    Would it be possible to have my ID changed in the forums?, if it can could it be changed to : kuyenmotdivad

    Q: If its changed would I still keep all my friends on my list and posts etc?

    Thankyou

  4. #4
    Senior Member
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    Is this problem still occurring?

    If so, can you try Firefox to see if the same problem occurs?

  5. #5
    vBSEO.com Webmaster Mert Gökçeimam's Avatar
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    Hello David ,

    I just tried with IE 6 , IE 7 and IE 8 Beta 2 with the question you entered and all work correct for me. Can you please also share what is the title you choosed.
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    As of yesterday, I had the same problem with IE7. It would just hang waiting for similar threads (the hourglass type horizontal scroller would show forever). It works fine in FF.

  7. #7
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    Hi Steve,

    Do you still have the same problem in IE7? We need to determine if this happens all the time, or just periodically.

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    I just tried again (IE 7 on XP) still hangs with "We are searching for articles that may be related to your question. Please wait.."

    steve

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    Hello Steve, what exactly are you searching so I can test IE8 and FF3 on Vista.
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  10. #10
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    I was submitting a new ticket, and it would hang every time in the phase where it would search for similar articles. Nothing fancy. Probably any subject and text would make it hang (as I tried multiple times, with different typing). No attachments, simple text input.

    steve

  11. #11
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    Quote Originally Posted by Mert Gökçeimam View Post
    Hello David ,

    I just tried with IE 6 , IE 7 and IE 8 Beta 2 with the question you entered and all work correct for me. Can you please also share what is the title you choosed.
    I tried again but still get the same problem, I use this title "Forum ID Request?"

    I will try upgrading to IE8 to see if it works.

    UPDATE - It still wont work with IE8. Could my forum ID be changed from here so I dont have to keep trying to make a support ticket?
    Last edited by kuyenmotdivad; 12-06-2008 at 05:11 PM.

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