vBulletin 4, the most powerful community software + vBSEO 3.5, the ultimate SEO solution = Your ultimate platform for 2010 and beyond. Click below to learn more.

Results 1 to 11 of 11

Support Ticket Troubles

This is a discussion on Support Ticket Troubles within the Bug Reporting forums, part of the vBSEO SEO Plugin category; Hi, It wont let me submit a support ticket, when I try making one it shows this message for ages. ...

  1. 12-05-2008 05:23 PM #1
    kuyenmotdivad
    kuyenmotdivad is offline
    Senior Member kuyenmotdivad's Avatar
    Real Name
    Mr. T
    Join Date
    Dec 2006
    Location
    England, UK
    Posts
    164
    Send a message via AIM to kuyenmotdivad Send a message via Yahoo to kuyenmotdivad

    Question Support Ticket Troubles

    Hi,

    It wont let me submit a support ticket, when I try making one it shows this message for ages.

    We are searching for articles that may be related to your question. Please wait...
    ** Reserved **
    Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!Share on Facebook!
    Reply With Quote Reply With Quote  
  2. 12-05-2008 09:21 PM #2
    Joe Ward
    Joe Ward is offline
    Senior Member
    Real Name
    Joseph Ward
    Join Date
    Jun 2005
    Posts
    23,847
    Blog Entries
    9
    What browser are you using?

    What question did you enter?
    Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!Share on Facebook!
    Reply With Quote Reply With Quote  
  3. 12-06-2008 09:24 AM #3
    kuyenmotdivad
    kuyenmotdivad is offline
    Senior Member kuyenmotdivad's Avatar
    Real Name
    Mr. T
    Join Date
    Dec 2006
    Location
    England, UK
    Posts
    164
    Send a message via AIM to kuyenmotdivad Send a message via Yahoo to kuyenmotdivad

    Question

    Quote Originally Posted by Joe Ward View Post
    What browser are you using?

    What question did you enter?
    I'm using Internet Explorer 7 and the question I tried to enter is as follows.

    Hi,

    Would it be possible to have my ID changed in the forums?, if it can could it be changed to : kuyenmotdivad

    Q: If its changed would I still keep all my friends on my list and posts etc?

    Thankyou
    ** Reserved **
    Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!Share on Facebook!
    Reply With Quote Reply With Quote  
  4. 12-06-2008 11:10 AM #4
    Joe Ward
    Joe Ward is offline
    Senior Member
    Real Name
    Joseph Ward
    Join Date
    Jun 2005
    Posts
    23,847
    Blog Entries
    9
    Is this problem still occurring?

    If so, can you try Firefox to see if the same problem occurs?
    Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!Share on Facebook!
    Reply With Quote Reply With Quote  
  5. 12-06-2008 12:22 PM #5
    Mert Gökçeimam
    Mert Gökçeimam is online now
    vBSEO.com Webmaster Mert Gökçeimam's Avatar
    Real Name
    Lizard King
    Join Date
    Oct 2005
    Location
    Istanbul
    Posts
    16,954
    Blog Entries
    4
    Send a message via MSN to Mert Gökçeimam
    Hello David ,

    I just tried with IE 6 , IE 7 and IE 8 Beta 2 with the question you entered and all work correct for me. Can you please also share what is the title you choosed.
    Mert Gökçeimam / Crawlability Inc.

    Yeni vBSEO Kontrol Paneli ve vBSEO 3.5 Yayın Tarihleri

    vBSEO 3.5 Beta 2 Yayınlandı - vBulletin 4 Uyumlu!


    Kişisel Sitem : Felsefe - Kültür merkeziniz
    Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!Share on Facebook!
    Reply With Quote Reply With Quote  
  6. 12-06-2008 02:09 PM #6
    steve1112
    steve1112 is offline
    Junior Member
    Real Name
    steve
    Join Date
    Nov 2008
    Posts
    9
    As of yesterday, I had the same problem with IE7. It would just hang waiting for similar threads (the hourglass type horizontal scroller would show forever). It works fine in FF.
    Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!Share on Facebook!
    Reply With Quote Reply With Quote  
  7. 12-06-2008 02:14 PM #7
    Joe Ward
    Joe Ward is offline
    Senior Member
    Real Name
    Joseph Ward
    Join Date
    Jun 2005
    Posts
    23,847
    Blog Entries
    9
    Hi Steve,

    Do you still have the same problem in IE7? We need to determine if this happens all the time, or just periodically.
    Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!Share on Facebook!
    Reply With Quote Reply With Quote  
  8. 12-06-2008 02:31 PM #8
    steve1112
    steve1112 is offline
    Junior Member
    Real Name
    steve
    Join Date
    Nov 2008
    Posts
    9
    I just tried again (IE 7 on XP) still hangs with "We are searching for articles that may be related to your question. Please wait.."

    steve
    Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!Share on Facebook!
    Reply With Quote Reply With Quote  
  9. 12-06-2008 02:33 PM #9
    Michael Biddle
    Michael Biddle is offline
    vBSEO Staff Michael Biddle's Avatar
    Real Name
    Michael Biddle
    Join Date
    Jan 2007
    Location
    Southern California
    Posts
    6,574
    Hello Steve, what exactly are you searching so I can test IE8 and FF3 on Vista.
    Michael Biddle / Crawlability Inc.
    Sneek Preview Video of the new Control Panel

    vBSEO 3.5 RC2 (Final)- Released for your Evaluation
    Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!Share on Facebook!
    Reply With Quote Reply With Quote  
  10. 12-06-2008 02:44 PM #10
    steve1112
    steve1112 is offline
    Junior Member
    Real Name
    steve
    Join Date
    Nov 2008
    Posts
    9
    I was submitting a new ticket, and it would hang every time in the phase where it would search for similar articles. Nothing fancy. Probably any subject and text would make it hang (as I tried multiple times, with different typing). No attachments, simple text input.

    steve
    Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!Share on Facebook!
    Reply With Quote Reply With Quote  
  11. 12-06-2008 03:44 PM #11
    kuyenmotdivad
    kuyenmotdivad is offline
    Senior Member kuyenmotdivad's Avatar
    Real Name
    Mr. T
    Join Date
    Dec 2006
    Location
    England, UK
    Posts
    164
    Send a message via AIM to kuyenmotdivad Send a message via Yahoo to kuyenmotdivad
    Quote Originally Posted by Mert Gökçeimam View Post
    Hello David ,

    I just tried with IE 6 , IE 7 and IE 8 Beta 2 with the question you entered and all work correct for me. Can you please also share what is the title you choosed.
    I tried again but still get the same problem, I use this title "Forum ID Request?"

    I will try upgrading to IE8 to see if it works.

    UPDATE - It still wont work with IE8. Could my forum ID be changed from here so I dont have to keep trying to make a support ticket?
    Last edited by kuyenmotdivad; 12-06-2008 at 04:11 PM.
    ** Reserved **
    Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!Share on Facebook!
    Reply With Quote Reply With Quote  
« More trouble with HTML tags | Small issue with the support system »

Similar Threads

  1. Support Ticket
    By TrumpetMaster in forum General Discussion
    Replies: 4
    Last Post: 03-11-2008, 02:24 PM
  2. Is ticket support down??
    By samel in forum General Discussion
    Replies: 2
    Last Post: 07-30-2007, 09:19 AM
  3. Support Ticket.
    By Kihon in forum General Discussion
    Replies: 0
    Last Post: 09-13-2006, 07:23 PM