I cannot place a support ticket...

I'm not sure if this belongs here but I wasn't sure what else to do. I am attempting to place a ticket to change the domain name on my vbseo license but when I use the support link I am asked to login.

My credentials never work and trying to register tells me I am logged in already. I tried to recover my information but my email address and user name were not found. I understand the support system is a different software but I am really confused at what I am suppose to do to place a ticket.

Any help is appreciated.

Hello,

Please PM me with your license change so i can take care of that for you now. I will also pass your problem on to our developers to take a look.

I had similar problem and nobody solved it yet. I created somehow a different username in the past. When i need to update licence url they ask me to login with my same username with licence owner. I explained them when i login with same licence owner vbseo pas and username, at support area i see different username, probably i did it last year. I try to edit it as i have ownership at vbseo.com account system dont allow me. So i can not change my url nobody really listen me. I send them username and password to see the situation also screenshot that proves at my user control panel the seen 2 licences. They simply ignore my tickets. I have no words more. I am victimized by support.

Hello webmastersitesi,

Please submit the request using this account, we will make the transfer provided the license meets the transfer policy.

thanks alot i can see my username changed finally.