what happen to support around here

I open a ticket around 10am today and its about 4pm now and still no answer? I mean that is ridiculous and I just paid and renewed my license too.

I mean your product is great and all but support went down the drain and I can't wait for a better alternative software to come out so I can sell all my licenses and move on

FYI, Tickets are answered in the order they are received.

what is the issue you are having?

my http://profiles.site.com/user link stop working soon after I did the 3.2 upgrade and new install.


its not even working on my new site either and I did it right because Joe gave me to correct code about 2 years ago and it was working but now its not unless subdomain profile dont work on 3.2

new site http://profiles.allforum.com/admin

did you over-write your old htaccess file that had those rules in it?

nope. I didn't even temper with the htaccess folder. My partner might have made some changes to the httd config file but he's on vacation in another country and I dont know much about it so I rather not mess with it.

if your rules are in httpd.conf, you shouldn't be using htaccess at all.

only the subdomain settings are in there not the seo rewrite settings.

I think he added the subdomain manually

did you check your old thread?
Can VBSEO do this? If so then I will buy it TODAY

the rules are still posted there. You'll have to get with your internal people and make the necassary changes

nothing there helps.

almost 9 hours and still no respond to my support ticket. WOW

10144 New! members profile url not working
profound
Category: Support - Upgrading
07-21-2008 11

Originally Posted by profound

I open a ticket around 10am today and its about 4pm now and still no answer? I mean that is ridiculous and I just paid and renewed my license too.

The issue in question is related to a custom setup for your member profiles URL, and required escalation to a higher level support agent, which delayed your ticket response.

I've also posted a response via the ticket system.

Apologies for the delayed response.

I have posted a issue on support about a lost/disappear settings after adding an acronym, and still no one answer in support.

Originally Posted by Kanustep

I have posted a issue on support about a lost/disappear settings after adding an acronym, and still no one answer in support.

Replied your ticket. Sorry for the delay.

thank you for the help Oleg Ignatiuk and I am sorry about the rant.

You can delete this thread now

No problem, I'm glad we got it working correctly.