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what happen to support around here

This is a discussion on what happen to support around here within the General Discussion forums, part of the vBSEO SEO Plugin category; I open a ticket around 10am today and its about 4pm now and still no answer? I mean that is ...

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  #1  
Old 07-21-2008, 04:51 PM
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Real Name: chris
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what happen to support around here
I open a ticket around 10am today and its about 4pm now and still no answer? I mean that is ridiculous and I just paid and renewed my license too.

I mean your product is great and all but support went down the drain and I can't wait for a better alternative software to come out so I can sell all my licenses and move on
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  #2  
Old 07-21-2008, 04:57 PM
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FYI, Tickets are answered in the order they are received.

what is the issue you are having?
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  #3  
Old 07-21-2008, 05:00 PM
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my http://profiles.site.com/user link stop working soon after I did the 3.2 upgrade and new install.


its not even working on my new site either and I did it right because Joe gave me to correct code about 2 years ago and it was working but now its not unless subdomain profile dont work on 3.2

new site http://profiles.allforum.com/admin
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  #4  
Old 07-21-2008, 05:05 PM
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did you over-write your old htaccess file that had those rules in it?
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  #5  
Old 07-21-2008, 05:12 PM
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nope. I didn't even temper with the htaccess folder. My partner might have made some changes to the httd config file but he's on vacation in another country and I dont know much about it so I rather not mess with it.
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  #6  
Old 07-21-2008, 05:42 PM
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if your rules are in httpd.conf, you shouldn't be using htaccess at all.
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  #7  
Old 07-21-2008, 05:52 PM
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only the subdomain settings are in there not the seo rewrite settings.

I think he added the subdomain manually
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  #8  
Old 07-21-2008, 05:57 PM
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did you check your old thread?
Can VBSEO do this? If so then I will buy it TODAY

the rules are still posted there. You'll have to get with your internal people and make the necassary changes
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  #9  
Old 07-21-2008, 07:30 PM
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nothing there helps.

almost 9 hours and still no respond to my support ticket. WOW

10144 New! members profile url not working
profound
Category: Support - Upgrading
07-21-2008 11
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  #10  
Old 07-21-2008, 09:14 PM
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Quote:
Originally Posted by profound View Post
I open a ticket around 10am today and its about 4pm now and still no answer? I mean that is ridiculous and I just paid and renewed my license too.
The issue in question is related to a custom setup for your member profiles URL, and required escalation to a higher level support agent, which delayed your ticket response.

I've also posted a response via the ticket system.

Apologies for the delayed response.
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  #11  
Old 07-22-2008, 12:01 AM
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I have posted a issue on support about a lost/disappear settings after adding an acronym, and still no one answer in support.
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  #12  
Old 07-22-2008, 01:12 AM
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Quote:
Originally Posted by Kanustep View Post
I have posted a issue on support about a lost/disappear settings after adding an acronym, and still no one answer in support.
Replied your ticket. Sorry for the delay.
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  #13  
Old 07-22-2008, 12:21 PM
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thank you for the help Oleg Ignatiuk and I am sorry about the rant.

You can delete this thread now
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  #14  
Old 07-22-2008, 01:42 PM
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No problem, I'm glad we got it working correctly.
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