Why, more times than not, do members of the staff not give a solution to problems that are posted in the trouble shooting forum? Instead of posting an answer to problems they ask the thread starter to create a support ticket or they send them a PM.
The ticket response time is pretty good, always answered within a few hours. It is just frustrating to search the forums for a solution to a problem I have and see a few others have posted about the same problem, only to see "PM sent" or "Please submit a support ticket" instead of a solution.
I am sure there are reasons for this, I am just curious of what those reasons are.



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