is support just not with it?

here is the response after 2 days of dumb questions that were stated in a ticket...

I've corrected the issue and it works now:
http://www.slkworld.com/general-disc...rs-slk350.html

strange thing is I still have red x where albums and images should be.

My question is how can this be considered fixed. was 100% stable with 3.1 so what gives and whats with the poor support after so many delays with the release did it not get tested with IIS????

your link isn't copied correc.....tly


As for support here... i've YET to find a better support group for ANY product i've ever used under $200.

well then 3.2 must not be working ok then

www.slkworld.com no album images with 3.2 100% stable when was on 3.1

this is a direct copy and paste from the support ticket

I've corrected the issue and it works now:
http://www.slkworld.com/general-disc...rs-slk350.html

what are you album settings?
(database or file system? direct thumbs or not?)

what are you re-write rules for the albums?

file system.

have tried the orginal 3.1 isapi_rewrite rules that had no issue with albums and both files provided by vbseo. it looks like when support reinstalled they left the rules the same as 3,1

try adding these to the htaccess file.

i used /useralbums as my storage directory. you will have to change to match yours.

find:

Code:

RewriteCond %{REQUEST_FILENAME} !^(admincp|modcp|clientscript|cpstyles|images)/

replace with:

Code:

RewriteCond %{REQUEST_FILENAME} !^(admincp|modcp|clientscript|cpstyles|images|useralbums)/

and

find

Code:

RewriteCond %{REQUEST_URI} !(admincp/|modcp/|cron)

replace with

Code:

RewriteCond %{REQUEST_URI} !(admincp/|modcp/|cron|useralbums/)

seems "post quick reply" is busted as well

these lines seemed to take the site off line

oh, crap... you're on isapi... i just noticed that.

pull those back.. those are for apache.

Replied to your ticket. Please update the ticket if you have any other issues.

images are there now but not able to search any sections of the forum that vbseo is rewriting anymore

maybe you guys need to go back to beta for IIS6 installs this has many issues

vBSEO works fine with IIS. It's all about the rewrite rules. Unfortunately they sometimes have to be tweaked on some sites, depending on the server setup.

site is 100% of if vbseo is turned off

Originally Posted by Keith Cohen

vBSEO works fine with IIS. It's all about the rewrite rules. Unfortunately they sometimes have to be tweaked on some sites, depending on the server setup.

the rules its packaged with you would think would work and be tested prior to release

William - in the vast majority of cases, installation is completed without issue. The vBSEO Total Support Team will, however, ensure that you get up and running successfully.