Hi,
I emailed a question more than 24 hrs ago that is still unanswered. Is this typical on a weekend? Thanks.
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Email support response time
This is a discussion on Email support response time within the General Discussion forums, part of the vBSEO SEO Plugin category; Hi, I emailed a question more than 24 hrs ago that is still unanswered. Is this typical on a weekend? ...
- 01-22-2006 07:09 AM #1Junior Member
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Email support response time
- 01-22-2006 07:52 AM #2vBSEO.com Webmaster
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Re: Email support response time
You shall ask your support at the boards then you will receive your answer asap.
Mert Gökçeimam / Crawlability Inc.
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- 01-22-2006 08:02 AM #3Junior Member
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Re: Email support response time
Not all support issues are appropriate for public viewing.
- 01-22-2006 08:23 AM #4Senior Member
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Re: Email support response time
Then PM Juan or Oleg, if it's really urgent them PM both of them (or even one of the other staff members).
They are going to be launching a ticket system so it should be abit easier later on.
- 01-22-2006 12:20 PM #5vBSEO Staff
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Re: Email support response time
Yep, that's right. I'm anxious to get it up and running.
Originally Posted by ADM
Was your email directed to me? Please pm me the info.
JuanJuan Muriente / Crawlability Inc.
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- 01-22-2006 12:40 PM #6
Re: Email support response time
You know you are starting to get big when the support issue complaints start showing up
The ticket system should be a blessing for vbseo, although may still prefer the boards for most of my concerns.
- 01-22-2006 01:12 PM #7vBSEO Staff
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Re: Email support response time
hehhehe - I've been thinking the same thing Originally Posted by sportsoutlaw You know you are starting to get big when the support issue complaints start showing up
The ticket system should be a blessing for vbseo, although may still prefer the boards for most of my concerns.
In fact, I received (and read) MSJA's email yesterday but his response was(is) yet on my drafts folder... It's getting a bit tough following up with support issues - Take a look at my PM inbox
Juan Muriente / Crawlability Inc.
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- 01-22-2006 01:45 PM #8Junior Member
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Re: Email support response time
I'm not complaining really, just wondering. I apologize if I seemed rude. I should have added a smile to my original post Originally Posted by sportsoutlaw You know you are starting to get big when the support issue complaints start showing up
Juan, looks like you won't be leaving your keyboard for awhile
- 01-22-2006 03:37 PM #9vBSEO Staff
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Re: Email support response time
(I'm almost finished with yesterday's)
Juan Muriente / Crawlability Inc.
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- 01-22-2006 03:54 PM #10Senior Member
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Re: Email support response time
Haha have fun Juan
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