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Email support response time

This is a discussion on Email support response time within the General Discussion forums, part of the vBSEO SEO Plugin category; Hi, I emailed a question more than 24 hrs ago that is still unanswered. Is this typical on a weekend? ...

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  #1  
Old 01-22-2006, 08:09 AM
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Email support response time
Hi,

I emailed a question more than 24 hrs ago that is still unanswered. Is this typical on a weekend? Thanks.
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  #2  
Old 01-22-2006, 08:52 AM
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Re: Email support response time
You shall ask your support at the boards then you will receive your answer asap.
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Old 01-22-2006, 09:02 AM
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Re: Email support response time
Not all support issues are appropriate for public viewing.
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Old 01-22-2006, 09:23 AM
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Re: Email support response time
Then PM Juan or Oleg, if it's really urgent them PM both of them (or even one of the other staff members).

They are going to be launching a ticket system so it should be abit easier later on.
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Old 01-22-2006, 01:20 PM
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Re: Email support response time
Quote:
Originally Posted by ADM
They are going to be launching a ticket system so it should be abit easier later on.
Yep, that's right. I'm anxious to get it up and running.

Was your email directed to me? Please pm me the info.

Juan
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Old 01-22-2006, 01:40 PM
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Re: Email support response time
You know you are starting to get big when the support issue complaints start showing up

The ticket system should be a blessing for vbseo, although may still prefer the boards for most of my concerns.
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Old 01-22-2006, 02:12 PM
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Re: Email support response time
Quote:
Originally Posted by sportsoutlaw
You know you are starting to get big when the support issue complaints start showing up

The ticket system should be a blessing for vbseo, although may still prefer the boards for most of my concerns.
hehhehe - I've been thinking the same thing

In fact, I received (and read) MSJA's email yesterday but his response was(is) yet on my drafts folder... It's getting a bit tough following up with support issues - Take a look at my PM inbox
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Old 01-22-2006, 02:45 PM
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Re: Email support response time
Quote:
Originally Posted by sportsoutlaw
You know you are starting to get big when the support issue complaints start showing up
I'm not complaining really, just wondering. I apologize if I seemed rude. I should have added a smile to my original post

Juan, looks like you won't be leaving your keyboard for awhile
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Old 01-22-2006, 04:37 PM
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Re: Email support response time
(I'm almost finished with yesterday's)
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  #10  
Old 01-22-2006, 04:54 PM
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Re: Email support response time
Haha have fun Juan
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