Email support response time

Hi,

I emailed a question more than 24 hrs ago that is still unanswered. Is this typical on a weekend? Thanks.

You shall ask your support at the boards then you will receive your answer asap.

Not all support issues are appropriate for public viewing.

Then PM Juan or Oleg, if it's really urgent them PM both of them (or even one of the other staff members).

They are going to be launching a ticket system so it should be abit easier later on.

Originally Posted by ADM

They are going to be launching a ticket system so it should be abit easier later on.

Yep, that's right. I'm anxious to get it up and running.

Was your email directed to me? Please pm me the info.

Juan

You know you are starting to get big when the support issue complaints start showing up

The ticket system should be a blessing for vbseo, although may still prefer the boards for most of my concerns.

Originally Posted by sportsoutlaw

You know you are starting to get big when the support issue complaints start showing up

The ticket system should be a blessing for vbseo, although may still prefer the boards for most of my concerns.

hehhehe - I've been thinking the same thing

In fact, I received (and read) MSJA's email yesterday but his response was(is) yet on my drafts folder... It's getting a bit tough following up with support issues - Take a look at my PM inbox

Originally Posted by sportsoutlaw

You know you are starting to get big when the support issue complaints start showing up

I'm not complaining really, just wondering. I apologize if I seemed rude. I should have added a smile to my original post

Juan, looks like you won't be leaving your keyboard for awhile

(I'm almost finished with yesterday's)

Haha have fun Juan