sold vbseo but cant download it !!

hi, I bought vbseo for my website and registered here with my website url and my e-mail
but cant download it. also, I have sent a PM to Joe Ward but he did not replay to me or solve my problem
I have my Paypal order number
my website is : ãäÊÏíÇÊ ÈÑÔáæäÉ ÇáÚÑÈíÉ - Powered by vBulletin
my e-mail is : most_wanted@barcelona4arab.com
this is a copy of the letter I have received from Joe Ward :
Your username is: n/a If you have not yet done so, please register on our forums and email or PM me your username so that we can enable your download. Please do not hesitate to contact me or any member of the vBSEO team if you have any questions. Regards, Joe WardCrawlability Inc
please solve my problem soon

This does not go in this forum. You should PM Joe and post in the appropriate forum. It is also a weekend and most business are closed. So it will take longer.

Welcome aboard.

Apologies for the delay in completing your registration.

Joe Ward

thanks.

Hello cool_88,

You are vBSEO owner now so you can download it.
Sorry for delay, I was offline, and welcome to vBSEO

THE X FILES

thanks brother